What are the responsibilities and job description for the Product Support Specialist EMEA position at Lucid Software?
At Lucid Software, we're on the lookout for a talented Product Support Specialist to join our team in the EMEA region. This role offers a unique opportunity to be part of a fast-paced, ever-evolving environment where you'll be responsible for providing top-notch support, promoting product adoption, communicating best practices, and creating educational content.
You'll serve as the initial point of contact for customer inquiries via chat and email, utilizing tools to effectively log, track, and manage support cases. You'll also conduct onboarding and training sessions to enhance user experience, proactively identify common queries, and address them in self-serve articles to continuously improve customer support.
As a key member of our team, you'll have the chance to become a product expert, develop into a go-to resource for both customers and colleagues, and act as the customer's advocate within the company. If you're excited about customer success and passionate about working in a collaborative environment, this could be the ideal role for you.
We value diverse perspectives and are dedicated to creating an environment that is respectful and inclusive for everyone. We boast a 4.8 rating and 96% recommendation on Glassdoor - come and be part of our success story!
