Manager, Cloud Engineering

Lucidworks is leading digital transformation for some of the world's biggest retailers, financial services firms, manufacturers, and B2B commerce organizations. We believe that the core to a great digital experience starts with search and browse. Our Deep Learning technology captures user behavior and utilizes machine learning to connect people with the products, content, and information they need. Brands including Crate & Barrel, Lenovo, Red Hat, and Cisco Systems rely on Lucidworks' suite of products to power commerce, customer service, and workplace applications that delight customers and empower employees. Lucidworks believes in the power of diversity and inclusion to help us do our best work. We are an Equal Opportunity employer and welcome talent across a full range of backgrounds, orientation, origin, and identity in an inclusive and non-discriminatory way.

About the Team

Our Cloud Platform team manages Fusion clusters for Lucidworks’ public cloud customers. As part of the Cloud Platform team, you will be key in our customers’ success in providing value to their customers through the power of search. We are looking for someone who can help move our cloud platform forward and make it easier to handle more and more customers through the power of automation.

About the Role

The Manager of Cloud Engineering will oversee the Cloud Operations Team, which is responsible for the deployment, monitoring, and maintenance of production infrastructures for customers. You will work closely with cross-functional teams, including engineering, to ensure the delivery of high-quality products to our customers that meet their needs. You will also be responsible for driving initiatives to improve the onboarding process for new customers, automating infrastructure, creating monitors and alerts, and developing tooling for team and company consumption. Additionally, you will lead efforts to achieve high uptime and ensure the reliability and performance of our managed customer environments.

• Lead and mentor a global team of cloud engineers, providing technical guidance and strategic direction
• Drive innovation and automation in cloud operations to improve efficiency, scalability, and reliability
• Collaborate with cross-functional teams to ensure the delivery of high-quality products to customers
• Take ownership of Lucidworks' company-wide cloud-first initiative and streamline the onboarding process for new customers
• Oversee major projects, including automating infrastructure, creating monitors and alerts, and developing tooling for team and company consumption
• Oversee and manage product upgrades, coordinating with cross-functional teams
• Ensure high uptime and performance of managed customer environments
• Stay up-to-date with industry trends and best practices in cloud engineering and DevOps

• Python
• Terraform
• Kubernetes
• Jenkins
• GCP, Azure, AWS
• Go

• 5 years of experience in cloud engineering, with expertise in GCP, Azure, and/or AWS
• 3 years of experience in a leadership or managerial role, overseeing cloud engineering teams
• Strong experience with containerization including Kubernetes
• Proven experience in managing large-scale distributed systems across multiple cloud environments
• Knowledge of JVM-based applications and garbage collection analysis
• Experience with SOLR, troubleshooting and shard and replica placement analysis, including impact on performance
• Experience with SaaS infrastructure and deployment models
• Strong problem-solving skills and ability to thrive in high-impact, fast-paced environments
• Excellent communication and leadership skills
• Acceptable background check

• Resourceful-willing to jump in, be agile/flexible, leverage existing resources to accomplish goals, ability to work independently
• Team player-confident in collaborating with a diverse community of people and personalities across geographies, backgrounds, and professional abilities
• Strong verbal and written communication skills
• Empathy and care for all stakeholders of Lucidwork including employees, customers, partners, and guests
• Ability to handle confidential information 

Lucidworks believes in the power of diversity and inclusion to help us do our best work. We are an Equal Opportunity employer and welcome talent across a full range of backgrounds, orientation, origin, and identity in an inclusive and non-discriminatory way. Applicants receive consideration based on the relevant talents, skills, and experiences they offer to our company.

Thank you for your interest and we look forward to learning more about you.

Note to third party recruiters:

We appreciate your interest in our job opportunities. However, we kindly request that third-party recruiters and staffing agencies refrain from contacting us regarding these positions. We prefer to work directly with candidates and do not accept unsolicited resumes or candidate referrals from third-party recruiters or agencies. Unsolicited resumes and referrals will become the property of Lucidworks, and no fee will be paid should we hire a candidate whose resume was sent unsolicited.