What are the responsibilities and job description for the Customer Service Associate position at Lucifer Lighting Company?
Job Details
Description
Lucifer Lighting Company is a privately held San Antonio-based designer and manufacturer of precision-engineered architectural lighting fixtures. You’ll find our products everywhere from SF MOMA to the Nike Headquarters. We’re in the campuses of 4 of the 5 largest tech companies and 5 of the top 10 tallest towers in the U.S. Our customers are the world’s leading architects and designers who look for minimalist industrial design and place a premium on service, quality, and innovation. Our people make magic happen; we are passionate, smart, hard-working, committed, and creative. We like to make work enjoyable and engaging.
We light the world’s most beautiful spaces.
Summary: Support the Customer Service team in their management of the Company’s sales network, as well as manage administrative tasks to ensure customer deadlines are met.
Key Responsibilities:
- Review and send order verifications and order updates to representatives.
- Assist reps with lead time inquiries, expedited order requests, tracking information, copies of invoices, and other requests.
- Assist with pricing requests, following high priority orders.
- Create Tickets for returns and replacements orders.
- Obtain packing slip and freight quotes from shipping department.
- Help configure part numbers to support the Order Management Analysts.
- Assist reps with lead time inquiries, expedited order requests, tracking information, copies of invoices, and other requests.
Qualifications
Required education, experience & skills:
- Bachelor’s degree
- Strong Analytical skills
- Excellent digital literacy (Microsoft Word, Excel, etc.)
- Fast typer
- Ability to work with detail, proven math skills
- Legal authorization to work in the United States
Working Environment:
- Smoke free workplace
Lucifer Lighting Company is an equal opportunity employer.
