What are the responsibilities and job description for the Assistant General Manager position at Lucky Fins?
Benefits:
- Bonus based on performance
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
We are seeking an energetic and dedicated Assistant Manager who is passionate about creating a culture where our success is deeply connected to the happiness of every guest we serve. In this role, you will support the General Manager in overseeing daily restaurant operations, including staff recruitment, development, and performance management. Your key responsibilities will involve supervising the team, implementing efficient operational procedures, and ensuring outstanding customer satisfaction. The Assistant Manager will be instrumental in achieving our business goals, fostering a positive workplace, and upholding our commitment to exceptional service. If you have strong leadership abilities, a love for the hospitality industry, and a drive to succeed, we’d love to hear from you.
Position: Assistant Manager
Location: Meridian, ID
Who We Are:
OTL is a collection of brands driven by the belief that enjoying exceptional cuisine and creating unforgettable experiences are central to a fulfilling life. Our love for flavorful food and lively atmospheres is woven into our very identity, and we take pride in sharing memorable moments with our valued guests. Our commitment to delivering the highest quality dishes reflects our dedication to culinary excellence. We don't just run restaurants—we create spaces where memories are made and every visit is an enjoyable experience.
Position: Assistant Manager
Location: Meridian, ID
Who We Are:
OTL is a collection of brands driven by the belief that enjoying exceptional cuisine and creating unforgettable experiences are central to a fulfilling life. Our love for flavorful food and lively atmospheres is woven into our very identity, and we take pride in sharing memorable moments with our valued guests. Our commitment to delivering the highest quality dishes reflects our dedication to culinary excellence. We don't just run restaurants—we create spaces where memories are made and every visit is an enjoyable experience.
Our passion for community is just as strong, and we are deeply committed to contributing positively to the neighborhoods we serve. Operating with pride, integrity, and a dedication to service is at the heart of everything we do.
What you'll bring:
- Strong leadership abilities to effectively manage and guide the restaurant team, overseeing daily operations and supporting staff in their roles.
- A commitment to fostering a positive work environment by offering direction, support, and constructive feedback, building a cohesive and motivated team.
- Expertise in restaurant operations, with the ability to implement and maintain efficient processes that streamline workflow and enhance performance.
- A focus on improving operational effectiveness by managing resources effectively and ensuring that the restaurant consistently meets its high standards of quality and service.
- A customer-first mindset, dedicated to creating exceptional dining experiences for guests. You will inspire a service-oriented culture among staff, addressing customer concerns proactively and helping maintain the restaurant's reputation for excellence.
Responsibilities
- Leadership:
- Work closely with the General Manager to lead and motivate the restaurant team, fostering a positive and productive work environment.
- Oversee and manage all areas of the restaurant and make final decisions on matters important to guest service.
- Assist in managing daily restaurant operations, including staff scheduling, inventory control, and quality control to meet established standards.
- Ensure proper security procedures are in place to protect employees, guests, and company assets.
- Manage shifts, including daily decision-making, scheduling, and planning, while upholding standards, product quality, and cleanliness.
- Guest Experience:
- Ensure guests receive outstanding service and satisfaction by actively engaging with customers, resolving issues, and maintaining a welcoming atmosphere.
- Personnel, Training and Development:
- Assist in training, coaching, and developing restaurant staff, including servers, bartenders, and kitchen personnel.
- Provide direction to employees regarding operational and procedural issues.
- Conduct orientation, explain the OTL Philosophy, and oversee the training of new employees.
- Financial Management:
- Support the General manager in controlling costs, optimizing profitability, and managing budgets.
- Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs.
- Responsible for ensuring that all financial (invoices, reporting) and personnel/payroll-related administrative duties are completed accurately, on time, and by company policies and procedures.
- Food Safety and Compliance:
- Ensure compliance with health and safety regulations, food safety standards, and company policies.
- Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
- Ensure compliance with operational standards, company policies, federal/state/local laws, and ordinances.
- Maintain a professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
- Must be ServSafe certified.
- Will uphold all ServSafe guidelines.
- Inventory Management:
- Assist in monitoring and ordering supplies, managing inventory levels, and minimizing waste.
- Community Involvement:
- Provide a strong presence in the local community and a high community involvement by restaurants and personnel.
Requirements
- Work experience as a Restaurant Assistant Manager, General Manager, or any managerial role in the Hospitality industry
- A high school diploma or equivalent is required. A degree in hospitality or a related field is a plus. Previous restaurant management experience or a combination of practical experience and education will be considered an alternative.
- Proficiency in restaurant management software (e.g., POS systems). Knowledge of computers (MS Word, Excel).
- Strong leadership and communication skills.
- Excellent customer service and interpersonal skills.
- Knowledge of restaurant operations, food safety, and quality standards.
- Ability to work in a fast-paced environment.
- Flexibility to work evenings, weekends, and holidays.
- Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management2, recordkeeping, and preparation of reports.
- Must be ServSafe Manager& TIPS Certified
- Must possess knowledge of current and future restaurant trends.
- Must possess a valid driver’s license.
- Must be eligible to work in the United States.
- Must agree to background and credit checks.
Why Us?
- Company-paid Life and AD&D insurance
- Benefits available after meeting eligibility requirements:
- Medical, dental, and vision
- Short-term disability insurance
- Supplemental life insurance
- Employee Assistance Program
- Up to 48 hours of paid sick and safe leave (“PSSL”) - Colorado locations only
- Paid family and medical leave Insurance (“FAMLI”) and public health emergency leave (“PHEL”) - Colorado locations only
- Flexible work schedules
- Meal discounts
- Vacation eligible after 90 days of employment. Five days for every six months worked
- Meal discounts
- Annual Summits and Retreats
- Competitive base compensation and potential bonus paid quarterly
- Opportunity to grow your career path within our family of brands.
Salary : $55,000 - $65,000
