What are the responsibilities and job description for the Customer Service Representative position at Lucky Grade Solutions Inc?
We are dedicated to helping businesses connect with their target audiences through strategic outreach, lead generation, and customer engagement. Located in Huntington Beach, CA, our experienced Customer Service Representative team focuses on delivering impactful, data-driven campaigns that produce measurable results for AT&T. We are committed to empowering businesses with sales strategies that strengthen customer relationships and drive success.
We are seeking a motivated Customer Service Representative to join our team. This role requires a detail-oriented individual who is passionate about delivering exceptional customer support while helping to maintain the strong relationships we’ve built with our clients.
Customer Service Representative Responsibilities:
- Serve as the initial point of contact for customers, providing exceptional in-person service and support.
- Assist clients in understanding AT&T's products and services, offering personalized solutions based on their specific needs.
- Address customer inquiries promptly and professionally, resolving issues directly or escalating concerns to appropriate team members when needed.
- Maintain accurate and up-to-date records of customer interactions, including sales inquiries and service-related transactions.
- Collaborate with internal sales and service teams to ensure that client needs are fully met and that their expectations are exceeded.
- Guide customers through the order process, handling service-related inquiries and ensuring accurate billing and invoicing information.
- Gather feedback from customers and report common trends or concerns to management to enhance service quality and improve customer satisfaction.
Customer Service Representative Requirements:
- High school diploma or equivalent.
- Proven experience in customer service or sales.
- Strong communication skills with the ability to listen and understand customer needs.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently while also being a collaborative team player.
- Positive attitude and a customer-first mindset.
Job Type: Full-time
Pay: $47,000.00 - $57,000.00 per year
Shift:
- Day shift
Work Location: In person
Salary : $47,000 - $57,000
