What are the responsibilities and job description for the Day Shift Service Advisor - Rochester, NY position at Lucky's Trailer Sales / Dimmick Group Peterbilt?
Dimmick Group Peterbilt, a family-owned and operated dealership, is currently seeking a motivated and driven individual to join our team as a Day Shift Service Advisor at our Henrietta, NY location. Day Shift Service Advisor hours are from 7:00am - 4pm. With over 220 employees across 9 locations in NY, VT, and NH, we pride ourselves on providing exceptional service to our customers.
Benefits:
- Competitive Wages: Compensation based on experience.
- Health Insurance: Multiple health insurance options, with one plan 100% employer-paid for the individual.
- Dental and Vision Insurance
- Short and Long-Term Disability: Employer-paid coverage.
- 401(k): Includes an employer match.
- Health Savings Account (HSA): With employer contribution.
- Referral Bonus
- Employee Discounts
- Paid Training
- Paid Time Off (PTO)
Responsibilities:
- Coordinate with technicians, service office, and parts personnel to ensure timely completion of jobs.
- Regularly communicate and report to the Service Manager.
- Provide excellent customer service to our clients.
- Help maintain Peterbilt’s Platinum Service Center status.
- Keep customers informed about their truck’s status via phone and through the Decisiv platform, including any delays.
- Meet with customers and determine their needs for repair and/or service of their vehicle issues
- Maintain the company’s standards for ethical business practices, professional image, orderliness, customer service and good employee and community relations
Job Requirements:
- Excellent interpersonal and communication abilities.
- Experience with CDK and Decisiv preferred.
- Microsoft Proficiency
- Diesel Repair Knowledge preferred
- Driven and collaborative.
- Team player.
EEOC Statement: Lucky’s Truck & Trailer Sales / Dimmick Group Peterbilt is an equal opportunity employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Our commitment is to create an inclusive work environment where all employees can thrive.
