What are the responsibilities and job description for the QC PHYSICAL LAB SUPERVISOR - 1ST SHIFT position at Lucky Vitamin?
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Reviews and investigates laboratory and in-process manufacturing failures. Completes appropriate documentation and assigns disposition.
- Recommends modifications of existing quality or production standards to achieve optimum quality within limits of equipment capability and characteristics of materials.
- Assists in coordinating and delegating laboratory testing by setting priorities based on the needs of operations.
- Revises and creates SOPs and forms as needed.
- Ensures that polices, safety rules, FSMA standards and GMP's are followed and enforced and that continual improvement is made towards an injury free environment.
- Ensures that all lab instruments are functional and suitable through coordinating preventive maintenance, troubleshooting, appropriate calibration, instrument upgrades, etc. Coordinates maintenance / repairs with internal and external sources. Evaluates and recommends analytical instrumentation and associated equipment.
- Actively participates in root cause analysis and other continuous improvement initiatives. Recommends and implements continuous improvement ideas.
- Ensures key performance indicators in the analytical quality area are met or exceeded. Measures productivity on a daily basis, with the goal of meeting standards.
- Supports positive employee relations, fair treatment and respect in all aspects of interaction with employees; address employee concerns / requests in a timely and caring manner; ensures all employees and ideas are respected and valued and their unique and diverse perspectives are leveraged to improve business results.
- Actively engages in the performance of his / her team through setting objectives and measuring performance. Serves as a coach and mentor to ensure the ongoing development of his / her team.
- Complies with safety and GMP requirements.
SAFETY RESPONSIBILITY STATEMENT
Supports a culture of safe production and exhibits safe work practices. Actively participates in the safety program by engaging in safety activities. Effectively provides and accepts constructive peer-to-peer feedback on safety performance. Adheres to policies, procedures, SOP's, safe work practices, and safety policies and procedures (SPP). Reports ALL workplace incidents to manager immediately. Communicates concerns to manager, reports hazards, and provides input on prevention. Properly uses, wears, and stores Personal Protective Equipment when required. Participates on safety teams and / or completes safety-related activities as part of regular job responsibilities. Responsible for safe work performance in area. Ensures the completion of job safety analyses, safety inspections and employee training. Acts as primary communicator of safe work practices and information to department. Facilitates employees' participation in the safety activity card program and on safety teams. Completes incident investigation reports and submits them to manager by end of shift on which the incident is reported. Conducts safety contacts and documents corrective and preventative actions. Enforces company policies, procedures, SOP's, SPP's and safe work practices.
SUPERVISORY RESPONSIBILITIES
Directly supervises physical lab technicians on all shifts. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and / or EXPERIENCE
LANGUAGE SKILLS
Ability to read and interpret documents such as product specifications, departmental instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak and write effectively.
MATHEMATICAL SKILLS
Ability to apply concepts such as fractions, percentages, averages, ratios, proportions, and the metric system to practical situations.
REASONING ABILITY
Ability to compare results to specifications and determine if result meets requirements. Must have good problem-solving skills. Ability to interpret a variety of instructions.
PERFORMANCE ABILITY
Effectively coordinates and leads team in daily activities to meet key performance indicators set by manager, with strong emphasis on employees, safety, food safety and quality. Displays real time critical decision making with available information. Reviews current KPI's to ensure right metrics are being monitored with the right results being delivered. Monitors specific performance and makes proactive decisions on staffing needs to ensure KPI metrics are met. Drives employee-based performance through employee involvement and participation, with guidance and coaching from manager. Collaborates with other departments to ensure cross functional concerns are addressed in a timely and effective manner. Visible and leads by example in the physical lab and models NOW's core values, tenets, and servant leadership. Consistently follows all company policies and procedures, including all safety policies and procedures.
COMPENTENCIES
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk and hear; stand and / or walk throughout the facility; ascend and / or descend stairs; use hands to finger, handle, and feel; and reach with hands and arms. The employee is regularly required to enter information into a computer. The employee is required to travel and work from other facilities as needed.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee is frequently exposed to vapors and / or herbal aromas. The noise level in the work environment is usually moderate. The employee may be exposed to potentially hazardous chemicals and biological materials.
This position works in all areas of NOW's manufacturing facilities with direct exposure to ingredients (powders and liquids), mixes (powders and liquids), equipment, and packaging.
2025 BENEFITS AT A GLANCE