Product Technical Service Advisor & Estimator (Dallas, TX)

Ludowici, a leader in terracotta roofing, claddings, sunscreen and flooring building products, is seeking a full-time product technical services advisor and estimator to assist in continuing overall company successes and growth. This product technical services role is a critical position within Ludowici. This role is responsible for providing accurate and timely material estimates for our sales team and customers while following standard company practices and procedures.  Ludowici offers a collaborative, team environment where open discussions and sharing of information and expertise is encouraged. Successful candidates should have knowledge of commercial, institutional and residential construction drawings, specifications, and processes.

Responsibilities

• Primary responsibility will be to prepare product material estimates for roofing, wall cladding, flooring and trade good materials. This will require putting together component-based material takeoffs and writing formal pricing proposals.
• Must prepare material proposals for a wide variety of projects across the U.S. and occasionally for export market.
• Must be able to review plans, specifications, and designs with Sales/Project Management teams to highlight areas of concern.
• Must work with inner company Trade Goods Manager/Department to promote/manage standard trade good component pricing ensuring proposals include all materials company can offer.
• Must be able to review material takeoffs and proposals developed by others for accuracy and completeness prior to material proposal issuance.
• Maintain and update material proposal tools, forms, policies and procedures.
• Additional responsibilities include working with the Director of Technical Services to keep all product technical support tools and documents accurate and up to date.
• Communicate with company sales representatives and external customers including building owners, contractors & architects.
• Answer technical questions regarding product information, product installation and product pricing.
• Participate in contractor training events presenting company prototypical details and assist in directing hands on training events.
• Use construction knowledge of roof, wall and floor assembly construction principles to perform takes off and build sales quotations.
• Ensure all sales quotation data is entered accurately and clearly to define the scope of the sales quotation.
• Participate in conference calls or onsite meetings with sales representative and architects as well as perspective customers regarding construction and installation detailing.
• Communicate with internal project managers and customer service department.
• Provide required product configuration information at the time the order is won so order confirmations can be sent to customer.
• Provide required submittal drawings for custom parts that require customer approval at the time the order is won.
• Participate in weekly meetings to coordinate the timing of issuing production drawings to manufacturing department for orders requiring custom parts.
• Coordinate projects with custom parts with production supervisors and manufacturing department contacts to ensure project remains on schedule and is successfully manufactured.
• Produce timely and accurate production drawings for custom parts.
• Communicate with manufacturing department contacts to ensure their understanding of production drawings.
• When needed, attend project jobsites, attend pre-construction meetings and then follow-up visits with written observation and technical reports.