What are the responsibilities and job description for the Lead Agent (Documentation) position at Lufthansa Cargo?
Are you passionate about aviation and ready to lead in the crucial handling of Cargo? Would you like to be part of a rapidly growing company and a dynamic team?
If so, come and see what we have to offer!
Tasks
The main tasks of the Lead Agent (Documentation) include, among others:
Are you ready to Take-off with us? Know more about the requirements below:
If so, come and see what we have to offer!
Tasks
The main tasks of the Lead Agent (Documentation) include, among others:
- Documentary acceptances
- Shipment data capture
- Prioritization of export build-up and Import breakdown
- Preparation of export and Import documentation (Manifest, AWBs)
- Handling of irregularities (MSCA, MSAW, FDCA, damages)
- Preparation NOTOC
- Close out flight
- Handling of irregularities (MSCA, MSAW, FDCA, damages)
- Customer contact (Notify customer)
- Hand over AWB and Docs to customer
- Debit charges
- Assists the Cargo Supervisor in monitoring the Office Agent Junior
- Provides feedback to Office Supervisor
- Provides Support to Office Agent
- Provide oversight and training to new agents working in the office
- Participates in staff briefings
- Perform all other duties assigned or delegated by supervisors
- Healthcare
- Flight privileges
- Life Insurance
- Education
- up to 60 Sick Days
- 401k plan
- Employee Assistance Program
- Short Disability
- 15 Vacation Days
- Flex Holidays
- Long Disability
- Family Policy
- Commuter Benefits
Are you ready to Take-off with us? Know more about the requirements below:
- High school diploma/GED desirable
- 2-3 years of experience in warehouse handling desirable
- Supervisory experience desirable
- 2-3 years in the Air Cargo / Airline Industry desirable
- Fluency in English language required
- Qualification according to CHM / GOM required
- Proficiency in MS Office as user
- Strong detail oriented
- Strong communication skills
- Strong problem solving
- Strong quality consciousness
- Strong productivity driven
- Strong reasoning ability
- Strong safety and security
- Strong conflict management skills
- Excellent customer orientation
- Excellent customer service
- Excellent commitment
- Excellent teamwork
- Must possess a valid driver’s license
- Must possess a legal work permit in the U.S.
- Willing to work shifts
- CV/ Resume & Cover Letter required
- Company may provide relocation assistance
