Demo

Lead Agent (Documentation)

Lufthansa Cargo
Atlanta, GA Full Time
POSTED ON 3/22/2025
AVAILABLE BEFORE 4/20/2025
Are you passionate about aviation and ready to lead in the crucial handling of Cargo? Would you like to be part of a rapidly growing company and a dynamic team?

If so, come and see what we have to offer!

Tasks

The main tasks of the Lead Agent (Documentation) include, among others:

  • Documentary acceptances
  • Shipment data capture
  • Prioritization of export build-up and Import breakdown
  • Preparation of export and Import documentation (Manifest, AWBs)
  • Handling of irregularities (MSCA, MSAW, FDCA, damages)
  • Preparation NOTOC
  • Close out flight
  • Handling of irregularities (MSCA, MSAW, FDCA, damages)
  • Customer contact (Notify customer)
  • Hand over AWB and Docs to customer
  • Debit charges
  • Assists the Cargo Supervisor in monitoring the Office Agent Junior
  • Provides feedback to Office Supervisor
  • Provides Support to Office Agent
  • Provide oversight and training to new agents working in the office
  • Participates in staff briefings
  • Perform all other duties assigned or delegated by supervisors

Benefits

  • Healthcare
  • Flight privileges
  • Life Insurance
  • Education
  • up to 60 Sick Days
  • 401k plan
  • Employee Assistance Program
  • Short Disability
  • 15 Vacation Days
  • Flex Holidays
  • Long Disability
  • Family Policy
  • Commuter Benefits

Requirements

Are you ready to Take-off with us? Know more about the requirements below:

  • High school diploma/GED desirable
  • 2-3 years of experience in warehouse handling desirable
  • Supervisory experience desirable
  • 2-3 years in the Air Cargo / Airline Industry desirable
  • Fluency in English language required
  • Qualification according to CHM / GOM required
  • Proficiency in MS Office as user
  • Strong detail oriented
  • Strong communication skills
  • Strong problem solving
  • Strong quality consciousness
  • Strong productivity driven
  • Strong reasoning ability
  • Strong safety and security
  • Strong conflict management skills
  • Excellent customer orientation
  • Excellent customer service
  • Excellent commitment
  • Excellent teamwork
  • Must possess a valid driver’s license
  • Must possess a legal work permit in the U.S.
  • Willing to work shifts
  • CV/ Resume & Cover Letter required
  • Company may provide relocation assistance

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