Lead Office Agent

Are you passionate about aviation and ready to lead in the crucial handling of Cargo? Would you like to be part of a rapidly growing company and a dynamic team?

If so, come and see what we have to offer!

Tasks

The main tasks of the Lead Office Agent include, among others:

• Documentary Acceptances
• Shipment Data Capture
• Prioritization of Export Build-up and Import Breakdown
• Preparation of Export and Import documentation (Manifest, AWBs)
• Handling of irregularities (MSCA, MSAW, FDCA, damages)
• Preparation NOTOC
• Close out flight
• Handling of irregularities (MSCA, MSAW, FDCA, damages)
• Customer contact (Notify customer)
• Hand over AWB and Docs to customer
• Debit charges
• Assists the Cargo Supervisor in monitoring the Office Agent Junior
• Provides feedback to Office Supervisor
• Provides Support to Office Agent
• Provide oversight and training to new agents working in the office
• Participates in staff briefings
• Perform all other duties assigned or delegated by supervisors
  
  

Benefits

• 15 Vacation Days
• up to 60 Sick Days
• Long Disability
• Commuter Benefits
• Family Policy
• Education
• Life Insurance
• 401k plan
• Flex Holidays
• Healthcare
• Employee Assistance Program
• Flight privileges
• Short Disability
  
  

Requirements

Are you ready to Take-off with us? Know more about the requirements below:

• High school diploma/GED required
• 2-3 years of experience in warehouse handling desirable
• Fluency in English language required
• Qualification according to CHM / GOM required
• Proficiency in MS Office as user
• Strong detail oriented
• Strong communication skills
• Strong problem solving
• Strong quality consciousness
• Strong productivity driven
• Strong reasoning ability
• Strong safety and security
• Strong conflict management skills
• Excellent customer orientation
• Excellent customer service
• Excellent commitment
• Excellent teamwork
• Must possess a legal work permit in the U.S.
• CV/ Resume required
• Company will not provide relocation assistance