What are the responsibilities and job description for the Customer Service Support MRO position at Lufthansa Technik Component Services LLC.?
Your tasks as Customer Service Support MRO may include, among others :
- Handle all process related customer inquiries, internal and external, being the interface within LHT, the accounts and other business partners
- Create cost estimates for non-contracted and out of contract repairs, process customer‘s approval
- Detect and invoice cases of mishandling, modification, and scrap
- Work independently on loans, sales and 1 : 1 exchanges also originating other than the LHT Pool
- Proactively work to resolve claims and discrepancies as they occur
- Responsible for correct cost booking and in time invoicing
- Monitor customer orders, adhering to contracted rates and services
- Initiate, coordinate and track shipments in cooperation with LTL
- Process documentation according to instruction and procedures
- All other duties as assigned or required
Flight privileges, 15 Vacation Days, 401k plan, Commuter Benefits, Education, Employee Assistance Program, Family Policy, Flex Holidays, Healthcare, Life Insurance, Long Disability, Short Disability, up to 60 Sick Days
To excel in this role, you will need a combination of the following qualifications :
