What are the responsibilities and job description for the Customer Service Support MRO position at Lufthansa Technik Component Services?
Join our team and take flight with us!
Be the backbone of smooth operations by managing the administrative side of aircraft components—ensuring excellence in customer service every step of the way!
Discover what is beyond your limit! Be part of Lufthansa Technik Component Services!
Tasks
Your tasks as Customer Service Support MRO may include, among others:
To excel in this role, you will need a combination of the following qualifications:
Be the backbone of smooth operations by managing the administrative side of aircraft components—ensuring excellence in customer service every step of the way!
Discover what is beyond your limit! Be part of Lufthansa Technik Component Services!
Tasks
Your tasks as Customer Service Support MRO may include, among others:
- Handle all process related customer inquiries, internal and external, being the interface within LHT, the accounts and other business partners
- Create cost estimates for non-contracted and out of contract repairs, process customer‘s approval
- Detect and invoice cases of mishandling, modification, and scrap
- Work independently on loans, sales and 1:1 exchanges also originating other than the LHT Pool
- Proactively work to resolve claims and discrepancies as they occur
- Responsible for correct cost booking and in time invoicing
- Monitor customer orders, adhering to contracted rates and services
- Initiate, coordinate and track shipments in cooperation with LTL
- Process documentation according to instruction and procedures
- All other duties as assigned or required
- Commuter Benefits
- 15 Vacation Days
- 401k plan
- Flex Holidays
- Education
- Employee Assistance Program
- Long Disability
- Flight privileges
- Short Disability
- up to 60 Sick Days
- Life Insurance
- Family Policy
- Healthcare
To excel in this role, you will need a combination of the following qualifications:
- High school diploma/GED desirable
- Bachelor’s degree desirable
- 1-2 years of experience in MRO Customer Service required
- Fluency in English language required
- German and Spanish language desirable
- Knowledge in MRO Customer Service desirable
- SAP skills desirable
- CSS Training or equivalent OJT desirable
- MS Office skills as user
- Excellent detail oriented
- Excellent communication skills
- Excellent quality consciousness
- Excellent productivity driven
- Excellent customer service
- Excellent commitment
- Excellent flexibility
- Excellent intercultural awareness
- Excellent reliability
- Excellent responsibility
- Excellent teamwork
- Willingness to travel
- Manage constant time pressure
- Manage high stress levels
- Must possess permit to work in the U.S.
- CV/Resume required
- Company will not provide relocation assistance
