What are the responsibilities and job description for the Process Analyst, Global Customer Service Processes position at Lufthansa Technik Component Services?
Drive global transformation by supporting key projects and process changes within the ACS Fulfillment organization.
Together, we innovate and elevate, creating a future of operational excellence!
Every step forward strengthens our global network, fostering growth, collaboration, and success across borders for a more agile and impactful organization!
Tasks
Your main tasks include, among others:
To thrive in this role, we value a combination of the following requirements:
Isis Luna
isis.luna@ltcs.com
Together, we innovate and elevate, creating a future of operational excellence!
Every step forward strengthens our global network, fostering growth, collaboration, and success across borders for a more agile and impactful organization!
Tasks
Your main tasks include, among others:
- Analyze responsible business processes, align with other departments and evaluate and support the global implementation of improvements
- Coordinate IT adjustments with T/TI
- Test and document results in preparation for IT adjustments
- Document processes and manuals in the relevant LHT systems
- Plan, prepare and conduct trainings for responsible processes within the global user community
- Work in projects related to the responsible processes
- All other duties as assigned or required
- Long Disability
- Healthcare
- Short Disability
- Employee Assistance Program
- Life Insurance
- Education
- 15 Vacation Days
- Commuter Benefits
- Family Policy
- 401k plan
- Flight privileges
- up to 60 Sick Days
- Flex Holidays
To thrive in this role, we value a combination of the following requirements:
- High school diploma/GED desirable
- Bachelor’s degree desirable
- >2 years of experience in MRO, consultant or business intelligence required
- Experience in process analysis, improvement and design (preferably in the MRO environment) required
- Experience in customer service and account management desirable
- Fluency in English language required
- German language desirable
- MS Office skills as expert
- Ability to quickly understand complex interrelationships across various topic
- Very high flexibility, ability to work under pressure, strong decision-making skills, high sense of responsibility and strong personal initiative
- Ability to work in a team
- Willingness to travel
- Must possess a valid driver’s license
- Must possess a legal work permit in the U.S.
- CV/Resume required
- Company may provide relocation assistance
Isis Luna
isis.luna@ltcs.com
