Demo

Station Manager IAD

Lufthansa
Sterling, VA Full Time
POSTED ON 3/29/2025
AVAILABLE BEFORE 4/27/2025
Are you ready to lead airport operations with precision, safety, and a customer-first mindset? Do you have what it takes to ensure seamless ground handling while creating a warm and welcoming experience for every traveler?

If so, this opportunity is made for you! Join us as a Station Manager and make a lasting impact—apply today!

Tasks

The Station Manager IAD is accountable for but not limited to:

  • Ensure premium customer relationships, assign customer care ambassadors, and uphold service standards
  • Oversee operational performance, implement local procedures, and ensure on-time performance
  • Manage quality, safety, and provider performance, ensuring compliance with SLAs and KPIs
  • Handle station administration, budget planning, contract negotiations, and audits
  • Ensure safety, security, and emergency response compliance, including SMS and SERP
  • Lead and develop personnel, oversee training, and ensure competency standards
  • Maintain communication with authorities, partners, and customers, managing complaints and reporting
  • Perform other tasks and/or projects, as assigned

Benefits

  • Flex Holidays
  • Healthcare
  • Short Disability
  • 15 Vacation Days
  • Long Disability
  • Employee Assistance Program
  • Commuter Benefits
  • Education
  • up to 60 Sick Days
  • Flight benefits
  • Life Insurance
  • 401k plan
  • Family Policy

Requirements

To thrive in this role, we value a combination of the following requirements:

  • High school diploma/GED required
  • Bachelor’s degree required (or 5-7 years of Ground Operations experience)
  • 3-5 years of Ground Operations experience and leadership experience required
  • Fluency in English required; German language is an advantage
  • Knowledge of Lufthansa operator specifics, other airlines, service partners, and airport procedures
  • Proficiency in MS Office and airline-specific software
  • Strong problem-solving, leadership, adaptability, and customer orientation
  • Ability to work under pressure, manage conflict, and drive productivity
  • Must have a valid U.S. work permit, valid driver’s license, and pass assessment screening
  • Willingness to travel, work shifts/overtime, and handle physical demands
  • CV/Resume required
  • Relocation assistance is available, subject to company policy and eligibility

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