What are the responsibilities and job description for the Commercial Operations Analyst position at Luke Family of Brands?
Job Description
Job Description
COMMERCIAL OPERATIONS ANALYST - JOB DESCRIPTION
Commercial Operations Analyst Responsibilities :
The Commercial Operations Analyst has the ultimate responsibility for providing quality and timely customer service to all commercial fuel customers. This position involves direct customer service with all fuel customers as well as indirect customer service interaction with suppliers, vendors, terminals, third party carriers, etc. and communication with the entire Commercial Fuels Team. The Commercial Operations Analyst will report directly to the Commercial Fuels Manager.
Commercial Operations Analyst duties will include, but are not limited to :
Responsible for monitoring the fuel inventory for commercial accounts
Forecast and project fueling needs / deliveries based on recent or prior orders / sales
Dispatch customer loads utilizing third party carriers
Manage existing third party carrier relationships, set ups and research potential third party carrier relationships
Resolve terminal issues
Prepare and submit freight requests
Manage, monitor, update and communicate market allocations utilizing supplier portals and TABS software
Record daily allocations into daily orders tracking spreadsheet
Provide customer service through support with product questions, placing orders, loading and allocation issues
Communicate with customers on a daily basis in a professional, friendly manner in an effort to help and resolve issues
Provide customer service by communicating all product shorts, overstocks or other issues to customers, research billing discrepancies, assist with customer setup paperwork and account changes / additions
Update CRM (Customer Relationship Management) system documenting all calls and / or other communication with customers
Create, maintain and update customer files
Field after hours calls, when applicable
Experience / Qualifications :
High school diploma or equivalent
Prior operations or customer service experience
Strong interpersonal, communication and relationship building skills
Ability to multitask and time management skills
Computer proficiency and software skills (PowerPoint, Word, Excel, Outlook)
