What are the responsibilities and job description for the Property Manager position at Lula – Reinventing Property Maintenance?
Property Manager – Account Manager at Lula
Are you a property management professional looking to take your career to the next level? Do you thrive in a fast-paced, customer-focused environment? Lula has been recognized as one of Kansas City’s Fastest Growing Companies in 2024 by Ingram’s Business Magazine, KCBJ, and Inc. 5000—now, we’re looking for talented individuals to help shape the future of property management solutions.
As Lula expands into new markets, we are seeking an experienced property management professional to join our team as an Account Manager. In this role, you’ll serve as the primary liaison between property managers and Lula’s platform, ensuring seamless service delivery, problem-solving maintenance issues, and driving operational efficiency for our customers.
Lula’s Core Values:
✅ We are customer obsessed.
✅ We think differently.
✅ We hustle.
✅ We finish what we start.
✅ We care for one another.
Position Overview:
As an Account Manager, you will act as a strategic partner for property managers using Lula’s platform. Your goal will be to enhance operational efficiency, resolve service issues, and build lasting customer relationships. This is an ideal role for property managers looking to leverage their industry expertise in a dynamic and innovative company.
Key Responsibilities:
- Serve as the go-to resource for property managers, providing proactive support and solutions
- Manage service requests, maintenance work orders, and vendor coordination on behalf of property managers
- Drive additional revenue by expanding service adoption and identifying new business opportunities with existing customers
- Monitor property maintenance trends, service utilization, and spending to provide insights and recommendations
- Conduct training sessions to help property managers and their teams fully utilize Lula’s platform
- Ensure a seamless and efficient maintenance process by resolving issues before they escalate
- Act as a problem solver, providing fast and effective solutions via phone, email, and platform support
- Encourage adoption of additional Lula services to enhance property management efficiency
- Maintain a deep understanding of Lula’s products and how they support property managers
- Work closely with internal teams to provide feedback and enhance the Lula customer experience
Who We’re Looking For:
- 3 years of experience in property management, maintenance coordination, or vendor management (preferred)
- Experience working with single-family rental properties or property management companies
- Strong problem-solving skills and the ability to manage multiple priorities in a fast-paced environment
- Excellent communication skills with the ability to build relationships with property managers
- A customer-first mindset, with a focus on efficiency, responsiveness, and proactive issue resolution
- Ability to work both independently and as part of a team
- A solutions-driven attitude—you don’t just identify problems; you find ways to fix them
Why Join Lula?
- A collaborative, fast-moving team that supports your success
- Opportunities for career growth and advancement as we continue to expand
- Mentorship and leadership support to help you develop professionally
- A culture that values innovation, hustle, and teamwork
Benefits & Compensation:
- Competitive salary: Base of $60,000/year with total target compensation (TTC) of $70,000
- Comprehensive benefits package, including:
- 100% Employer-Paid Medical Insurance
- Dental & Vision Insurance
- Life Insurance
- Paid Time Off
- Full-time, Monday–Friday schedule (On-site in Overland Park, KS)
- If you're an experienced property manager or maintenance coordinator looking for a new challenge, apply today and help us redefine property management!
Salary : $60,000 - $70,000
