Vendor Manager

Vendor Manager (Provider Success Manager)

Are you looking to join one of the KC’s fastest growing companies?

Our Story

In 2020, property managers across the country were struggling to keep up with maintenance due to the labor shortage and supply chain disruptions. Enter Lula, whose vendor network and sourcing solutions provided relief for residents and managers all over. The issues that plagued the industry for years were all brought to light when the world shut down due to the pandemic. This disruption provided Lula with a path to reinvent property maintenance forever. 

Once we found where we were most needed and fully committed to servicing rental properties, our core business skyrocketed. In the last 4 years, we've grown to over 70 employees, achieved exponential revenue growth, and expanded to 40 markets (and counting). Lula is rapidly expanding into new markets and is seeking to add talented professionals to our growing team. 

Lula's team embraces a fast-moving, high-energy environment dedicated to serving our customers and their needs first. To join this team, you will need to show a passion for helping our customer succeed on our platform, and a desire to grow your career and income. We're looking for competitive, tenacious, and driven individuals who are ready to embrace the incentives and rewards that come with success.

➡ Ingram Business Magazine’s Top 10 Fastest Growing Companies in Kansas City

➡️ Ranked 373 Inc. 5000 Fastest Growing Private Companies in the United States

➡️ Proptech Breakthrough’s Work Order Management Solution of the Year

➡️ CEO Selected by EY as 2024 Heartland Entrepreneur of the Year Finalist

Lula Core Values:

• We are customer obsessed.
• We think differently.
• We hustle.
• We finish what we start.
• We care for one another.

Position

The Provider Success Manager will be responsible for maintaining Lula's community of skilled trade vendors throughout the U.S. In this position candidates will be responsible for:

• Recruiting new vendors to join Lula's network
• Guide prospective vendors through Lula's onboarding and compliance process
• Manage ongoing relationships with vendors
• This role will require excellent client relationship and communication skills

What a typical day looks like:

• Contact Service Providers via phone (nationwide) to discuss Lula’s unique value proposition
• Use data on service provider accounts to distribute work to the most qualified pros and to identify opportunity areas within the markets you manage
• Educate service providers on how to engage with the consumers who are putting in service requests
• Effectively guide service providers through the vetting and onboarding process to become a Lula approved provider
• Maintain open lines of communication with providers including in-person, phone and e-mail correspondence

Lula has a positive collaborative environment. A few of our supportive benefits:

• A positive and inspiring team environment that offers support and camaraderie throughout your career.
• Professional growth and internal promotion opportunities due to continuous organizational growth.
• Mentors and leaders who are hands-on, encouraging, and genuinely care about your success and development.
• Lula provides equal employment opportunities (EEO) to all employees and applicants for employment.

To join our team, you’ll need:

• A positive, solutions focused attitude
• Excellent verbal and written communication skills
• Effective prioritization and time management skills
• Strong initiative to strive for continuous accuracy, quality, and timeliness of information
• Ability to build and maintain effective relationships through strong interpersonal skills with emphasis on relationship-building and consistent demonstration of solid professional judgment
• Ability to work in a fast-paced, high-energy startup environment without being distracted
• Balance working independently while being part of a team
• Perform all essential job functions with or without reasonable accommodation
• 1 - 3 years of experience in sales, client relations, customer service or a related field

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Supplemental pay:

• Bonus opportunity

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Compensation Package:

• Bonus opportunities
• Commission pay

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person in our Overland Park Kansas office

Check us out! https://lula.life/