What are the responsibilities and job description for the Customer Service Agent position at Lulus.com?
A customer service agent is responsible for assisting customers with questions and resolving problems while upholding the Company's brand standards including communication and conduct. An agent will accept inbound contact and make outbound contact for the customer's needs using their knowledge of products, policies, and resolution skills. An agent not only addresses their needs but listens and builds relationships with customers for the best service possible and customer retention. Full-time hours. The position is remote (work from home).
Fully Remote - States: GA, PA (excluding Philadelphia), TX, UT
What You'll Do
- Answer customer questions and assist them with order placement and site navigation through phone, chat, and email
- Assist customers with making purchasing decisions
- Resolve any customer issues in a timely, upbeat, and friendly manner
- Manually place new orders
- Field customer questions, concerns & problems
- Maintain a thorough working knowledge of the company's products and relay this information to customers
- Develop rapport with customers
What You'll Need
- High School Diploma or equivalent
- One to two years of customer service experience preferred
- Strong interpersonal skills
- Professional phone etiquette
- Proficient use of computer and software applications (Microsoft Office, Google Docs, Email)
- Exceptional grammar and punctuation
- Creative problem solving
- Knowledge of customer service principles and best practices. Ability to multitask. Ability to work in a team as well as independently
- Ability to telecommute:
- Quiet and distraction-free workspace
- Highly consistent internet connection to support VPN and VOIP. Lulus provides a stipend to pay for internet connectivity but you must have adequate infrastructure
- Work collaboratively within a supportive team environment
