What are the responsibilities and job description for the Operations Manager position at Lulus.com?
Join the LuCrew as an Operations Manager and lead fulfillment center operations, motivate teams, drive innovation, and ensure accuracy to exceed business goals.
Lulus Vision
At Lulus, our team is committed to offering the best possible service to our customers throughout the world. Our fun and casual work environment focus on innovation and teamwork at all levels of the organization. We are always on the lookout for talented and dedicated people to join the Lulus team as we continue to build our community!
Our Commitment
Lulus is proud to be an equal-opportunity employer and strives to create an organizational climate that fosters diversity, equity, inclusion, and belonging so that all of our team members can show up as their authentic selves and thrive. We are committed to increasing the representation of marginalized people across our team through hiring practices that value lived experience and unique perspectives. Our work environment embraces creative expression, collaboration, and connection without the expectation of assimilation.
The Operations Manager is responsible for managing the Lulus fulfillment center, setting expectations, and directing and motivating staff members to exceed business goals, while focusing on inventory accuracy and order accuracy. Integrity, tenacity, initiative, and attention to detail are all important attributes the Operations Manager must possess. An innovative personality to drive the department forward during times of rapid growth is imperative.
What You'll Do
Plan, develop, organize, direct, manage and evaluate the operations and budget of the Fulfillment Department
Research and recommend new procedures and/or technologies to improve service levels
Develop department operations policies and communicate this information to staff
Implement profit improvement plans
Develop and exceed key performance indicators to measure the effectiveness of the Fulfillment Department
Review reports and demand forecasts to estimate peak periods and issue work assignments
Remain current with the latest warehouse operations technology systems and procedures
Interview, select, coach, train, manage, and develop the performance of the department
Create a positive work environment for all employees and foster strong company culture (our culture is a critical part of our success and you will help drive it)
Plan, develop, and implement department health and safety, and security programs and activities
What You'll Need
B.S. or B.A. degree or equivalent experience
At least 3 years of management experience in Receiving, Inventory Control, and/or Order Fulfillment
Proven ability to effectively motivate, develop, and manage 50 employees, including Leads and Supervisors
Experience with building or improving inventory management, order management, and warehouse management systems and processes
Customer service obsession, with a willingness to do whatever it takes to satisfy customer needs
Excitement about working in a fast-paced environment with a high level of growth and change
Strong project management and continuous improvement skills
Metrics-driven mindset
Excellent oral and written English communication
Flexible to work weekends and late shifts
Experience with Netsuite or similar ERP system a plus
Demonstrated understanding of freight expense and carrier selection a plus
Work Environment
Duties are performed both inside and outside in varying temperatures including heat, cold, and sometimes wet or humid conditions. Exposure to occasionally high background noise is probable.
Physical Requirements for Performing Essential Duties
Sitting/Standing/Walking: Approximately 30% of the time is spent in varying work areas with approximately 70% of time spent in an office environment
Speaking/Hearing: Ability to effectively communicate with co-workers and supervisors
Vision: Ability to visualize items around the work area
Lifting/Carrying: Ability to lift, carry, and hold up to 50 lbs
Stooping/Kneeling: Ability to stoop and/or kneel to access equipment when needed
Reaching/Handling: Ability to retrieve and work with appropriate equipment and supplies
What You’ll Love About Us:
Great Company Culture - Where you can be your true authentic self!
Employee Plan for applicable roles
Medical, Dental, and Vision benefits
Voluntary Life & AD&D Insurance, Critical Illness, Short Term Disability
Prepare for the future - 401(k) with company matching
Employee Stock Purchase Plan (ESPP)
Wardrobe Perks - 30% employee discount!
Recognition of employee birthdays and work anniversaries!
Work that stays at work - Genuine work/life balance
Rest and Relaxation - Generous Paid Vacation and Sick Time, and Paid Company Holidays
Paid Parental Leave
We’re ready to meet you! Come help us achieve our ambitious goals!
At Lulus, we believe our people are our greatest asset and we seek to structure competitive compensation offers to ensure that we are able to attract and retain the best talent. Our job postings include an annual base salary range for the role. The stated base salary range represents our good faith estimate as to what candidates are likely to expect, and we tailor our offers within the range based on several factors, including the selected candidate's educational and professional experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the selection process. Base salary is part of a total compensation package, which, depending on the position, may also include an annual bonus and other benefit programs.
