What are the responsibilities and job description for the Process and Training Coordinator position at Lulus.com?
Join the LuCrew as a Process and Training Coordinator and drive operational excellence, lead onboarding and training, optimize processes, and champion change management to elevate performance.
Lulus Vision
At Lulus, our team is committed to offering the best possible service to our customers throughout the world. Our fun and casual work environment focuses on innovation and teamwork at all levels of the organization. We are always on the lookout for talented and dedicated people to join the Lulus team as we continue to build our community!
Our Commitment
Lulus is proud to be an equal opportunity employer and strives to create an organizational climate that fosters diversity, equity, inclusion, and belonging so that all of our team members can show up as their authentic selves and thrive. We are committed to increasing the representation of marginalized people across our team through hiring practices that value lived experience and unique perspectives. Our work environment embraces creative expression, collaboration, and connection without the expectation of assimilation.
Job Summary
The Process and Training Coordinator will provide support for network operational standardization and best practices. They will support onboarding, and process implementation to lead new and tenured team members to optimal performance in accordance with network standards. Coordinate and standardize instruction during both the initial and cross-training certification process as well as continue to evaluate and maintain training systems, materials, documentation, and efforts. The Process and Training Coordinator will support network problems and cross-functional investigations by conducting thorough root-cause research based on problem-solving techniques. This role is responsible for the execution and development of tools, methods, reporting and processes that will result in significant process improvement within Operations and cross-functionally with the end customer always in mind. This role is also a Change management ambassador, driving and using change management processes to make sure we have transparent communication, understanding and “All Voices” have an impact on the change.
What You’ll Do
Evaluate trainees at all levels for the effectiveness of training and individual employee development.
Develop and support the network cross-training program in compliance with the Lulus DC cross-training program.
Provide “train-the-trainer” sessions for internal subject matter experts in peer training to pass a “certification” course.
Evaluate current Standard Work Instructions and Standard Operating Procedures for relevancy, standardization, as well as create new materials when processes are updated under the guidance of the Training Supervisor, or Operations Development Manager.
Prepare standardized educational aids and materials (Visual aids and One Points Lessons).
Responsible for performing operational process compliance audits (Standard Work Audits), logging errors, and utilizing the data to discover gaps, patterns, and trends to identify appropriate actions and optimizations.
Partner with network cross-functional teams on process implementation, best practices, standardized documentation, and standard operating procedures.
Perform and report on process improvement ideas as well as time studies and analysis.
Record and report on department productivity metrics and reasonable labor expectations. In Compliance with AB701.
Provide operational leadership knowledge development paths.
Execute process improvement initiatives and operations excellence objectives.
Support the PMO with data driven metrics and best practices.
Work as a change conduit to communicate and drive change management across the organization both operationally and cross-functionally.
Perform other duties as directed by supervisor and/or manager.
What You’ll Need
High School Diploma or GED required.
2 years of warehouse material handling or experience working as an Operations Trainer, Operations Excellence Specialist or similar work experience in warehousing or Fulfillment center positions i.e., Inbound, Outbound, Inventory Control, or Returns.
Must be willing and available to work AM, PM and weekend shifts as business requires.
Excellent oral, written, and interpersonal communication skills
Basic or Strong skills in Microsoft Office - Word, Excel, and PowerPoint
Advanced organizational skills.
Ability to work effectively with co-workers, external stakeholders and others by sharing ideas in a constructive and positive manner.
Excellent work ethic and attendance.
Nice to Have - Bonus Points!
Proficient skills in Google - Drive, Slides, and Sheets.
Experience or understanding of Lean, Six Sigma, inclusion and change management improvement tools (Standardization, 5S, Poke Yoke, Kaizens, Value Stream Mapping, Visual Management).
Knowledge of safety fundamentals in a distribution center environment.
Consistency in communication regarding work progress, timetable and issues.
Bilingual - English and Spanish desired.
What You’ll Love About Us
Great Company Culture - Where you can be your true authentic self!
Employee Bonus Plan for applicable roles
Medical, Dental, and Vision benefits
Voluntary Life & AD&D Insurance, Critical Illness, Short Term Disability
Prepare for the future - 401(k) with company match
Employee Stock Purchase Plan (ESPP)
Wardrobe Perks - 30% employee discount!
Recognition of employee birthdays and work anniversaries!
Work that stays at work - Genuine work/life balance
Rest and Relaxation - Generous Paid Vaction and Sick Time, and Paid Company Holidays
Paid Parental Leave
We’re ready to meet you! Come help us achieve our ambitious goals!
At Lulus, we believe our people are our greatest asset and we seek to structure competitive compensation offers to ensure that we are able to attract and retain the best talent. Our job postings include an annual base salary range for the role. The stated base salary range represents our good faith estimate as to what candidates are likely to expect, and we tailor our offers within the range based on several factors, including the selected candidate's educational and professional experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the selection process. Base salary is a part of a total compensation package, which, depending on the position, may also include an annual bonus and other benefit programs.
