What are the responsibilities and job description for the Seasonal Returns Team Member position at Lulus.com?
Join Lulus as a Returns Team Member—process returns, ensure product quality, and help maintain a smooth workflow in our warehouse to deliver the best to our customers.
Lulus Vision
At Lulus, our team is committed to offering the best possible service to our customers throughout the world. Our fun and casual work environment focus on innovation and teamwork at all levels of the organization. We are always on the lookout for talented and dedicated people to join the Lulus team as we continue to build our community!
Our Commitment
Lulus is proud to be an equal-opportunity employer and strives to create an organizational climate that fosters diversity, equity, inclusion, and belonging so that all of our team members can show up as their authentic selves and thrive. We are committed to increasing the representation of marginalized people across our team through hiring practices that value lived experience and unique perspectives. Our work environment embraces creative expression, collaboration, and connection without the expectation of assimilation.
As a Seasonal Returns Team Member, you will be handling the returns that come into the warehouse. Opening packages or folding clothes as the workflow demands, quality checking the items to ensure the best product goes back out to the customers. Under the advisement of the leadership team, you will make sure the workflow of the day is completed.
What You'll Do
Opening: Upon opening a return your responsibilities include:
Make sure all items in the returned package are being initiated.
Quality Check the items returned, making sure damaged items were not sent back by the customer.
Read notes left by other departments to know the proper procedure to follow.
Folding:
Doing a deeper quality check to ensure that damages do not go back out to the floor.
Folding items in an orderly fashion to present to the customer.
Replenishment:
Stacking desks with the products for the openers to open and the folders to fold.
Keeping the floor clean, trash emptied when necessary, and tally counts accurate.
Additional miscellaneous tasks the leadership team needs to be done to complete the day's work.
Additional Primary Responsibilities:
Keeping your station clean and orderly. Checking emails for daily huddles and updates.
What You'll Need
High School Diploma or GED preferred
Prior experience working in a warehouse environment desired
Excellent attention to detail
Must be able to adapt quickly and cooperatively to change and be willing to jump in to help fold and opening as needed
Demonstrate cooperative behavior with colleagues, supervisors, and managers at all times
Work well under pressure. Meet multiple, and sometimes competing deadlines
Work Environment
Duties are performed both inside and outside in varying temperatures including heat, cold, and sometimes wet or humid conditions. Exposure to high background noise is probable
Physical Requirements for Performing Essential Duties
Sitting/Standing/Walking: Approximately 95% of the time is spent in varying work areas where standing and walking are required. 5% of time spent in an office environment
Speaking/Hearing: Ability to effectively communicate and coordinate with co-workers and subordinates
Vision: Ability to visualize items around the work area, able assess weights, and judge distances and heights. Good eye-hand/foot coordination
Lifting/Carrying: Ability to lift/carry 50 lbs. by hand
Stooping/Kneeling: Ability to stoop and/or kneel to access locations as needed
What You'll Love About Us
Great Company Culture - Where You Can Be You!
Work that stays at work - Genuine work/life balance
Paid Sick Days
Prepare for the future - 401(k) with company match
Wardrobe Perks- 30% employee discount!
We’re ready to meet you! Come help us achieve our ambitious goals!
At Lulus, we believe our people are our greatest asset and we seek to structure competitive compensation offers to ensure that we are able to attract and retain the best talent. Our job postings include an annual base salary range for the role. The stated base salary range represents our good faith estimate as to what candidates are likely to expect, and we tailor our offers within the range based on several factors, including the selected candidate's educational and professional experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the selection process. Base salary is part of a total compensation package, which, depending on the position, may also include an annual bonus and other benefit programs.
