Desktop Support Technician II

Description

The Desktop Support Technician II demonstrates a broad set of IT technical skills and advanced troubleshooting techniques. This role serves as the primary point of contact for end-user IT Help Desk tickets. All Desktop Support Technicians report to the IT Manager, Support.

Lulus Vision

At Lulus, our team is committed to offering the best possible service to our customers throughout the world. Our fun and casual work environment focus on innovation and teamwork at all levels of the organization. We are always on the lookout for talented and dedicated people to join the Lulus team as we continue to build our community!

Our Commitment

Lulus is proud to be an equal-opportunity employer and strives to create an organizational climate that fosters diversity, equity, inclusion, and belonging so that all of our team members can show up as their authentic selves and thrive. We are committed to increasing the representation of marginalized people across our team through hiring practices that value lived experience and unique perspectives. Our work environment embraces creative expression, collaboration, and connection without the expectation of assimilation.

What You'll Do

• General hardware and software support

• Advanced technical troubleshooting with local & remote users

• Process Help Desk tickets and aid in the proper flow of ticket queues

• Heavy communication directly with customers when processing tickets

• Delegate/Escalate tickets to others as needed

• IT asset and inventory management in the asset database

What You'll Need

• 2 years of relevant experience

• Comfortable with ticket tracking systems

• Prior experience in customer service

• Excellent understanding of computing concepts

• Good understanding of computer networks

• Good understanding of system administration

• Great written and verbal communication skills

• Operating Systems: Windows, macOS, Linus, iOS, Android

• Ability to work on-site at a Lulus' location (this is not a remote position)

Nice to Have - Bonus Points!

• Technical certifications

• Experience with technical writing

• Experience with various common software products (0365, Okta, Slack, etc.)

What You’ll Love About Us: 

• Great Company Culture - Where you can be your true authentic self!

• Profit-Sharing Bonus Plan for applicable roles

• Medical, Dental, and Vision benefits 

• Voluntary Life & AD&D Insurance, Critical Illness, Short Term Disability

• Prepare for the future - 401(k) with company matching 

• Employee Stock Purchase Plan (ESPP)

• Restricted Stock Units for applicable roles

• Wardrobe Perks - 30% employee discount!

• Recognition of employee birthdays and work anniversaries!

• Work that stays at work - Genuine work/life balance

• Rest and Relaxation - Generous Paid Vacation and Sick Time, and Paid Company Holidays

• Paid Parental Leave

We’re ready to meet you! Come help us achieve our ambitious goals!

At Lulus, we believe our people are our greatest asset and we seek to structure competitive compensation offers to ensure that we are able to attract and retain the best talent. Our job postings include an annual base salary range for the role. The stated base salary range represents our good faith estimate as to what candidates are likely to expect, and we tailor our offers within the range based on several factors, including the selected candidate's educational and professional experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the selection process. Base salary is part of a total compensation package, which, depending on the position, may also include an annual bonus and other benefit programs.

Qualifications

Salary : $30 - $36