Fulfillment Lead

Description

Lead a team of up to 50 associates as a Fulfillment Lead at Lulus—oversee smooth operations, drive efficiency, and ensure seamless order fulfillment for our customers.

Lulus Vision

At Lulus, our team is committed to offering the best possible service to our customers throughout the world. Our fun and casual work environment focus on innovation and teamwork at all levels of the organization. We are always on the lookout for talented and dedicated people to join the Lulus team as we continue to build our community!

Our Commitment

Lulus is proud to be an equal opportunity employer and strives to create an organizational climate that fosters diversity, equity, inclusion and belonging so that all of our team members can show up as their authentic selves and thrive. We are committed to increasing the representation of marginalized people across our team through hiring practices that value lived experience and unique perspectives. Our work environment embraces creative expression, collaboration, and connection without the expectation of assimilation.

As a part of the leadership team, the Fulfillment Lead will be overseeing up to 50 fulfillment associates. Fulfillment Leads ensure that workflow operates smoothly and that the fulfillment staff can work continuously and efficiently. As a result of the Leads effort, Lulus will be able to efficiently fulfill orders for our many customers.

What You'll Do

• Monitor workflow and manage exceptions

• Monitor Pending status and ensure all orders are addressed based on established priorities

• Reassign fulfillment employees as workload changes to meet departmental efficiency and volume targets

• Ensure daily Customer deadlines are met, including making sure all qualifying expedited orders are shipped on time.

• Solve problems in the fulfillment process; troubleshoot issues promptly, and escalate to management when appropriate.

• Maintain a high level of discretion when handling confidential matters

• Act as a liaison between employees and Lulus Management

• Communicate expectations to team members professionally and consistently.

• Monitor the workforce to ensure that standard operating procedures and safety policies are being followed.

• Communicate with other departments promptly and in a professional manner.

• Address and correct invalid customer addresses

• Maintain a consistent presence and accessibility on the warehouse floor every scheduled day

• Other warehouse duties as assigned

What You'll Need

• High School Diploma or GED required

• 1 yrs. experience in a leadership role preferred

• Experience with warehouse management systems preferred

• Basic knowledge of Google Suite

• Excellent communication; written (Slack or email), oral, and group facilitation

• Intermediate technical aptitude; general computer & network troubleshooting

• Intermediate knowledge of warehouse processes and concepts

• Must be able to adapt quickly and cooperatively to change and be willing to jump in to help fulfillment staff as needed

• Demonstrate cooperative behavior with colleagues, supervisors, and managers at all times

• Work well under pressure. Meet multiple, and sometimes competing deadlines

• Excellent attendance and reliability

Work Environment

• Duties are performed both inside and outside in varying temperatures including heat, cold, and sometimes wet or humid conditions. Exposure to occasionally high background noise is probable.

Physical Requirements for Performing Essential Duties

• Sitting/Standing/Walking: Approximately 30% of the time is spent in varying work areas with approximately 70% of time spent in an office environment.

• Speaking/Hearing: Ability to effectively communicate with co-workers and supervisors

• Vision: Ability to visualize items around the work area.

• Lifting/Carrying: Ability to lift, carry, and hold up to 50 lbs.

• Stooping/Kneeling: Ability to stoop and/or kneel to access equipment when needed

• Reaching/Handling: Ability to retrieve and work with appropriate equipment and supplies

What You’ll Love About Us: 

• Great Company Culture - Where you can be your true authentic self!

• Wage Progression Plan 

• Medical, Dental, and Vision benefits 

• Voluntary Life & AD&D Insurance, Critical Illness, Short Term Disability

• Prepare for the future - 401(k) Plan - with company matching 

• Employee Stock Purchase Plan (ESPP)

• Wardrobe Perks - 30% employee discount!

• Recognition of employee birthdays and work anniversaries!

• Work that stays at work - Genuine work/life balance

• Rest and Relaxation - Generous Paid Vacation and Sick Time, and Paid Company Holidays

• Paid Parental Leave

We’re ready to meet you! Come help us achieve our ambitious goals!

At Lulus, we believe our people are our greatest asset and we seek to structure competitive compensation offers to ensure that we are able to attract and retain the best talent. Our job postings include an annual base salary range for the role. The stated base salary range represents our good faith estimate as to what candidates are likely to expect, and we tailor our offers within the range based on several factors, including the selected candidate's educational and professional experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the selection process. Base salary is part of a total compensation package, which, depending on the position, may also include an annual bonus and other benefit programs.

Qualifications

Salary : $22 - $25