What are the responsibilities and job description for the Front Line Employee position at Lulus Smoke Shop?
PLEASE READ FULL DESCRIPTION BEFORE APPLYING! THANK YOU!
We are currently looking to hire a closer for 2-3 days a week / on-call. There will be opportunities for more hours later on.
Here at Lulu's we thrive to bring the best customer service! We are looking to bring vibrancy and a willingness to grow with the business! With multiple locations in 3 different states, Lulus Smoke Shop is a growing business. We at Lulus proudly service our customers with a wide variety of product selection, competitive pricing, and amazing customer service. Working at Lulus is a great opportunity for those who are looking to grow within a company, as well as gain valuable experience.
We are currently looking to add new highly motivated employees to our Team. We structure our team around our company’s core values; Honesty, Customer Service, and Punctuality. Front line employees responsibilities include working side by side with customers to determine their needs, answer their questions about our variety of products, and recommend the best items for the customer's needs. You should also be able to promptly resolve customer complaints and ensure maximum client satisfaction. To be successful with our business, you will need to stay up-to-date on our products, generate sales, and maintain cleanliness.
Responsibilities
- Ensure high levels of customer satisfaction
- Ability to generate excellent sales
- Assess customers needs and provide assistance and information on products.
- Welcome customers to the store and answer their questions
- Promote sales and raffles.
- Maintain proper stock levels via communication with our ordering managers
- Retain knowledgeable on products offered and discuss available options
- Process POS (point of sale) purchases
- Upsell products
- Ensure that company policies are being followed and upheld
- Opening and closing of the store front
- Build productive trust relationships with customers
- Comply with inventory control procedures
- Suggest ways to improve sales (e.g. flyers, changing the store’s design)
Requirements
- Basic understanding of sales principles and customer service practices
- Basic Math skills
- Working knowledge of customer and market dynamics and requirements
- Hands-on experience with POS transactions
- Solid communication and interpersonal skills
- A friendly and energetic personality with customer service focus
- Ability to perform under pressure and address complaints in a timely manner
- Must have clean background
- Must have reliable transportation
Job Type: Part-time
Pay: From $12.00 per hour
Expected hours: No less than 8 per week
Benefits:
- Employee discount
- Paid training
Shift:
- Evening shift
Work Location: In person
Salary : $12