What are the responsibilities and job description for the Automotive Service Advisor position at Lum's Auto Center?
Job Details
Description
Automotive Service Advisor
We are looking for an enthusiastic, community-oriented Automotive Service Advisor to join our growing dealership's service team. Service advisors assist in delivering remarkable experiences to our customers and are responsible to provide intake, consultation and advice regarding service and maintenance to our customers. They offer logical diagnostic services or repairs in response to the customer's concerns and provide accurate estimates for all the services or repairs recommended.
At Walla Walla Toyota we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Walla Walla Toyota is critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership through the years. We make the buying and ownership experience as easy and as enjoyable as possible. Our team is committed to providing our customers with the best vehicle ownership experience from purchase to maintenance and repair. Walla Walla Toyota is committed to giving back to the local community with sponsorships to the Walla Walla Public Schools Foundation, Walla Walla Police Foundation, and Blue Mountain Action Council, to name a few.
To be successful as a Service Advisor, top candidates will be fun, loyal, empathetic, professional and personable individuals, with a passion for great customer service.
Service Advisor Responsibilities:
- Respond to incoming calls.
- Greet and assist customers, treating them with courtesy and respect.
- Serve as liaison between the customer and the different departments in the dealership.
- Educate customers about company products and make sure customers are aware of any promotions.
- Listen to customer concerns, manage returns, and resolve complaints.
- Log customer details and comments in our system.
- Schedule appointments and create repair orders.
- Ask questions to assist in diagnostics of vehicle issues.
- Track progress of each vehicle and communicate progress to customer.
- Answer customers' questions regarding vehicle repairs and assessed costs.
- Process payments from customer upon completion of services.
- Adhere to all company policies and procedures.
- Assisting with various other tasks at the dealership.
Job Type: Full-time
Salary: From $3,500.00 minimum per month, with earnings potential of $6000.00 per month
Benefits:
- Health insurance (Employer currently pays 90% of premium for employee)
- Dental insurance
- Vision insurance
- 401k (after one year of employment)
- Employee Discounts
- Paid Time Off/Holidays
- Holiday Savings Plan
- Employee Demo Program
- Employer Donation Matching
- Employee Referral Program
- Employee Assistance Program
- Paid Training Opportunities
- Fun work environment
Schedule:
- Full time, weekend availability
Supplemental pay types:
- Commission pay
Qualifications
Service Advisor Requirements:
- Excellent written and verbal communication skills.
- Highly organized, with an ability to learn quickly.
- Proficient with Microsoft Office software and the internet.
- Professional and personable demeanor.
- Driver's License with acceptable driving record.
- Ability to pass a criminal background check and pre-employment drug screen.
Lum Family of Dealerships. CARS. KINDNESS. COMMUNITY.
Salary : $3,500 - $6,000