What are the responsibilities and job description for the Automotive Service Advisor position at Lum's Auto Center?
Job Details
Description
We are looking for an enthusiastic, community-oriented Quick Lane Service Advisor to join our growing dealership's service team. Service Advisors assist in delivering remarkable experiences to our customers and are responsible to provide intake, consultation and advice regarding service and maintenance to our customers. They offer logical diagnostic services or repairs in response to the customer's concerns. Provide accurate estimates for all the services or repairs recommended.
At Lum's Auto Center we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Lum's is critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership over the years. We make the buying and ownership experience as easy and as enjoyable as possible. Our team is committed to providing our customers with the best vehicle ownership experience from purchase to maintenance and repair. Lum's is committed to giving back to the local community with sponsorships to the Clatsop County Fair, Astoria Regatta, Clatsop Community College, Astoria, Seaside, and Warrenton High School Scholarships, to name a few.
To be successful as a Service Advisor, top candidates will be fun, loyal, empathetic, professional and personable individuals, with a passion for great customer service.
Service Advisor Responsibilities:
- Responding to incoming calls
- Greeting and assisting customers, and treating all clientele with courtesy and respect.
- Logging customer details and comments in our system.
- Asking questions to assist in diagnostics of vehicle issues.
- Tracking progress of each vehicle service.
- Adhering to all company policies and procedures.
- Answering customers' questions regarding vehicle repairs and assessed costs.
- Accepting payments from customer upon completion of services.
- Ensuring potential customers are aware of any promotions.
- Assisting with various other tasks at the dealership.
Benefits:
- No Cost, No Debt College Degree ®
- Health insurance (Employer currently pays 90% of premium)
- Dental insurance
- Vision insurance
- 401k (after one year of employment)
- Employee Discounts
- Paid Time Off/Holidays
- Holiday Savings Plan
- Employee Demo Program
- Employer Donation Matching
- Employee Referral Program
- Employee Assistance Program
- Fun work environment
Salary: $18.00 per hour
Schedule:
- Full Time
- Day shift (Weekend availability)
Qualifications
Service Advisor Requirements:
- Good written and verbal communication skills.
- Highly organized, with an ability to learn quickly.
- Proficient with Microsoft Office software and the internet.
- Professional and personable demeanor.
- Driver's License with acceptable driving record.
- Ability to pass a criminal background check and pre-employment drug screen.
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Lum Family of Dealerships. CARS. KINDNESS. COMMUNITY.
Salary : $18
