Office/Rental Desk Clerk

Office/Rental Desk Clerk

We are looking for an enthusiastic, community-oriented Office/Rental Desk Clerk to join our growing dealership's team. Office/Rental Desk clerks work with the accounting team to assist with accounts payable/receivable, scanning documents, updating files, data entry, answering phones, and occasionally running errands in the community, receive orders for repairs, rentals, and services. They provide information and recommendations to customers, handle cash transactions, and keep records. Office/Rental Desk clerks train customers on basic rental equipment use and safety guidelines, and provide advice for their particular situation.

To be successful as an Office/Rental Desk Clerk, top candidates will be fun, loyal, empathetic, professional and personable individuals, with a passion for great customer service.

Office/Rental Desk Clerk Responsibilities:

• Responding to incoming calls
• Greeting and assisting customers, and treating all clientele with courtesy and respect.
• Logging customer details and comments in our system.
• Asking questions to assist in diagnostics of vehicle issues.
• Tracking progress of each vehicle service.
• Adhering to all company policies and procedures.
• Answering customers' questions regarding vehicle repairs and assessed costs.
• Accepting payments from customer upon completion of services.
• Ensuring potential customers are aware of any promotions.
• Posting sold deals and scanning documents into the system.
• Building and updating files.
• Assist with accounts payable/receivable.
• Assisting with various other tasks at the dealership.

Benefits:

• No Cost, No Debt College Degree
• Health insurance (Employer currently pays 90% of premium for employee)
• Dental insurance
• Vision insurance
• 401k (after one year of employment)
• Employee Discounts
• Paid Time Off/Holidays
• Holiday Savings Plan
• Employee Demo Program
• Employer Donation Matching
• Employee Referral Program
• Employee Assistance Program

Salary: $18.00-22.00 per hour

Schedule:

• Full Time
• Day shift (Monday through Friday)

Work Location: In person

Office/Rental Desk Clerk Requirements:

• Good written and verbal communication skills.
• Team player attitude.
• Ability to multi-task and pivot with the needs of our dealership and its customers.
• Excellent phone skills.
• Highly organized, with an ability to learn quickly.
• Proficient with Microsoft Office software and the Internet..
• Positive, professional and personable demeanor.
• High School Diploma or GED.
• Valid driver's license with an acceptable driving record

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)
• Prior accounting or dealership office experience a plus

Lum Family of Dealerships. CARS. KINDNESS. COMMUNITY.