What are the responsibilities and job description for the Parts Counter Person position at Lum's Auto Center?
Job Details
Description
Automotive Parts Counter Person
We are looking for an enthusiastic, community-oriented Automotive Parts Counter Person to join our dealership's parts team. Staff working the parts counter sell vehicle parts to all customers over-the-counter, through the repair shop or on the phone.
At Lum's Auto Center we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Lum's is critical to our success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years. We make the buying and ownership experience as easy and as enjoyable as possible. Our team is committed to providing our customers with the best vehicle ownership experience from purchase to maintenance and repair. Lum's is committed to giving back to the local community with sponsorships to the Clatsop County Fair, Astoria Regatta, Clatsop Community College, Astoria, Seaside, and Warrenton High School Scholarships, to name a few.
To be successful in our Parts department, top candidates will be fun, loyal, empathetic, professional and personable individuals, with a passion for great customer service.
Automotive Parts Counter Person Responsibilities:
- Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
- Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
- Assist customers to accessorize their vehicles; makes recommendations for accessorizing dealership showroom vehicles.
- Answers phone calls, providing price quotes and other information.
- Reviews estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
- Provides high level of service to internal and external customers.
- Pulls and fills orders from stock.
- Notifies Parts Manager of out-of-stock parts or shop materials that need immediate attention.
- Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
- Notifies the Service Advisor and the customer when special ordered parts have been received.
- Notifies the shop when all parts have arrived and when they will be delivered.
- Pulls orders for delivery to shop, making sure all parts are tagged with customer names and job number.
- Follows up on back-ordered parts.
- Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
- Replenishes assigned inventory daily.
- Assists outside Sales Representatives with their orders.
- Makes sure all internal requests for parts are billed on service repair order.
- Receives payment from retail customers or obtains credit authorization.
- Ensures that all charge sales are signed by the customer.
- Ensures that all customers receive their copy of the invoice.
- Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
- Issues and tracks requested shop tools to technicians.
- Keeps orderly records of all repair orders, invoices, insurance estimates and special-order parts.
- Other duties as assigned.
Benefits:
- Health insurance (Employer currently pays 90% of premium)
- Dental insurance
- Vision insurance
- 401k
- Employee Discounts
- Paid Time Off/Holidays
- Holiday Savings Plan
- Employee Demo Program
- Employer Donation Matching
- Employee Referral Program
- Paid Training Opportunities
- Employee Assistance Program
- Fun work environment
Salary: $18-20 per hour, starting, with opportunity for additional commission pay after successful training period.
Schedule:
- Full Time
- Day shift, Tuesday through Saturday
Work Location: In person
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Qualifications
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
- Previous parts sales: 1 year (Preferred)
Take a U-turn from the usual...apply today!
Lum Family of Dealerships. CARS. KINDNESS. COMMUNITY.
Salary : $18 - $20
