What are the responsibilities and job description for the Director of Operations position at LUMA Hotel?
SALARY RANGE: $90,000 - $105,000
WHAT WE OFFER
- Medical/Dental/Vision - Competitive Team Member contribution rates
- Holiday Pay (9 days)
- Vacation Pay - start accruing day 1 and get up to 2 weeks the first year!
- Sick Pay (in accordance with NYC ESTA)
- Life Insurance and AD&D
- Short Term Disability
- Voluntary Life Insurance and AD&D
- Voluntary Long-Term Disability
- Voluntary Hospital Insurance, Critical Illness insurance, and Accident Insurance
- 401(k) Savings Plan – 100% vested and match starting after 60 days
- Commuter Program
- Wellness Program
- Education Assistance Programs
- Employee Perks through Working Advantage
- Complimentary gym membership
- TripAdvisor yearly incentive program
JOIN OUR DYNAMIC TEAM!
At LUMA, we strive to be a beacon of modern hospitality, and an independent, illuminated choice for our guests. We refer to our employees as Talent as it takes your skills, knowledge, attitude and genuine hospitality to cultivate the hotel service culture. At LUMA we strongly believe that it is our Talent's responsibility to work together to exceed the expectations of our guest, owners, peers and community.
Being affiliated with a hotel that ranks in the Top 1% in the world, #2 in United States Hotels by TripAdvisor's Best of the Best Travelers' Choice Awards and holds a Top 10 position on TripAdvisor, can offer a phenomenal career advancement opportunity. The prestige achieved across a global reach sponsors a distinguished recognition that can create an optimistic work environment with a focus on excellence and customer satisfaction. Employees may benefit from being part of a team that consistently delivers exceptional service, which can lead to a sense of pride and accomplishment in their contributions.
JOB OVERVIEW
Responsible for the overall operation of the hotel in the absence of the Hotel Manager. Responsible for the daily operations of multiple Rooms Division departments to include the front office and housekeeping.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
- Operations
- Staff Management
- Training
- Admirative
- Manage day to day operations to ensure exceptional guest service.
- Manage day to day operations to ensure exceptional cleanliness standards are met.
- Ensure hotel policy’s and procedures are met
- Ensure standards for LUMA brand are met.
- Manage signature training and exceed brand standards for service standards.
- Work closely with the department managers to maximize revenues.
- Work closely with department managers to control costs.
- Respond to emergency situations and work with local authorities.
- Responsible for the development of business plans for rooms division as well as annual budget.
- Monitor daily revenue reports, labor reports, inventories, etc.
- Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change.
- Assist in establishing and creating goals and strategies for both the operational and financial success of the hotel.
- Responsible for establishing and maintaining hotel standards in order to achieve and maintain the brand standards.
- Demonstrates and communicates key drivers of guest satisfaction for ensures core values of the brand are in place to produce the desired results.
Experience
Preferred- Hotel Management experience required.
Education
Preferred- Bachelors or better
Skills
Preferred- Time-Management
- Decision Making
- Budget
- Customer Service
- Critical Thinking
Salary : $90,000 - $105,000