Front Desk Supervisor/Relief Night Audit

SALARY RANGE: $29.00 - $30.00

WHAT WE OFFER

• Medical/Dental/Vision - Competitive Team Member contribution rates
• Holiday Pay (9 days)
• Vacation Pay - start accruing day 1 and get up to 2 weeks the first year!
• Sick Pay (in accordance with NYC ESTA)
• Life Insurance and AD&D
• Short Term Disability
• Voluntary Life Insurance and AD&D
• Voluntary Long-Term Disability
• Voluntary Hospital Insurance, Critical Illness insurance, and Accident Insurance
• 401(k) Savings Plan – 100% vested and match starting after 60 days
• Commuter Program
• Wellness Program
• Education Assistance Programs
• Employee Perks through Working Advantage
• Complimentary gym membership
• TripAdvisor yearly incentive program

WHO WE ARE:

At LUMA, we strive to be a beacon of modern hospitality, and an independent, illuminated choice for our guests. We refer to our employees as Talent as it takes your skills, knowledge, attitude and genuine hospitality to cultivate the hotel service culture. At LUMA we strongly believe that it is our Talent's responsibility to work together to exceed the expectations of our guest, owners, peers and community.

Being affiliated with a hotel that ranks in the Top 1% in the world, #2 in United States Hotels by TripAdvisor's Best of the Best Travelers' Choice Awards and holds a Top 10 position on TripAdvisor, can offer a phenomenal career advancement opportunity. The prestige achieved across a global reach sponsors a distinguished recognition that can create an optimistic work environment with a focus on excellence and customer satisfaction. Employees may benefit from being part of a team that consistently delivers exceptional service, which can lead to a sense of pride and accomplishment in their contributions.

THE ROLE:

Responsible for ensuring the front desk is running efficiently while maintaining a high level of service to our guests.  Responsible to provide our guests with excellent service at the front desk from making the reservation to departure.  Responsible for the night audit activities of the hotel and to ensure the safety and wellbeing of our guests & employees.  Complete the daily audit and balance all department accounts.  Ensure all postings and any remaining charges are accurate on guest’s folios. Reconciles room and tax audit and post room and tax to all occupied rooms. Balance POS and PMS systems and close the day. Completes reports for management.

WHAT YOU'LL DO:

1. Welcome and register guests expeditiously, provide information to guests as needed, obtain identification and credit/check approval as directed by hotel policy. Verify rate and departure date.  Confirm and modify information required to complete the registration process.
2. Resolve guest problems and complaints.
3. Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction.
4. Sell guest rooms, food & beverage outlets and seasonal hotel promotions.
5. Communicate with other hotel departments to maintain a high level of guest satisfaction.
6. Promote local attractions to guests.
7. Assist with reservations as needed.
8. Notify management of any pertinent information related to shift activities.
9. Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure guest satisfaction.
10. Be a Team Player and encourage the teamwork attitude among staff.
11. Balance all department accounts.
12. Reconcile front desk postings and investigate discrepancies.
13. Run “End of Day” reports for both POS and PMS systems. Closes the day.
14. Completes Night Audit reports and distributes accordingly.
15. Adhere to policies regarding handling of employee’s cash bank and keep secure at all times.
16. Be knowledgeable in all hotel emergency procedures.
17. Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner.
18. Ensures total guest satisfaction.
19. Follow supervisor’s instructions and performs other duties as directed or assigned.

WHAT WE LOOK FOR:

1. Flexible schedule required! Position requires to work AM, PM, Overnight, weekends and holidays depending on business in the hotel. 
2. High school graduate. Some college preferred. 
3. Minimum 2 years' experience as a hotel front office supervisor. 
4. Previous Front Desk Agent, Night Audit and hotel experience preferred. 
5. Fire and Life Safety Director Certificate required. 

APPLY TODAY! 

LUMA Hotel Times Square is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please call 646-952-6025 or email Zunachy Garcia at zunachy.garcia@lumahotels.com to let us know the nature of your request.

Salary : $29 - $30