What are the responsibilities and job description for the Solutions Specialist position at LumaDent?
LumaDent, conveniently located in South Reno is hiring for a Customer service/ Loupes Specialist.
- Monday through Friday 7am-3:30pm (Full time)
Great office working hours, set schedule Monday-Friday, 7:00am-3:30pm (NO WEEKENDS) with your own desk/dual monitors. Holidays off.
Job description:
LumaDent is a leading Dental loupes company dedicated to providing top-notch products/services to our valued customers.
Our commitment to excellence extends beyond our products, as we strive to deliver unparalleled customer service that builds lasting relationships.
Role and Responsibilities: As a Customer Service Specialist, you will play a pivotal role in representing our brand and ensuring customer satisfaction.
Your responsibilities will include:
- Handling inbound calls from customers and addressing their inquiries, concerns, and requests in a professional and courteous manner.
- Providing accurate information about our products/services and assisting customers in making informed decisions.
- Resolving customer issues effectively, aiming for first-call resolution whenever possible.
- Documenting interactions and transactions accurately in our customer database.
- Collaborating with other team members and departments to ensure seamless customer experiences.
- Identifying opportunities for process improvements and contributing to enhancing overall customer support strategies.
Qualifications:To succeed in this role, you should possess:
- Previous experience in a customer service role, with a strong background in phone-based customer interactions.
- Excellent verbal communication skills and the ability to convey complex information clearly and concisely.
- Strong problem-solving skills, with the ability to think on your feet and adapt to various customer scenarios.
- Patience, empathy, and a genuine desire to assist customers in a friendly and helpful manner.
- Proficiency in using CRM systems and other relevant software applications.
- A positive attitude, reliability, and a team-oriented mindset.
What We Offer:
- Comprehensive training to familiarize you with our products/services and customer service strategies
- Opportunities for professional growth within the company
- Positive and inclusive work environment
If the above describes you, we would love to hear from you.
Please refrain contacting the company directly, We will reach out if your application progresses to the next stage. Thank you for your understanding.
Job Type: Full-time
Pay: $38,000.00 - $50,000.00 per year
Benefits:
- Dental insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Location: In person
Salary : $38,000 - $50,000
