What are the responsibilities and job description for the Continuous Care Coach position at Lumata Health?
Description
This role is 100% remote with no face-to-face contact with patients. We have a “remote first” environment and are proud to have team members located nationally.
Summary
Top candidates must have the ability to enthusiastically interact with up to 15 patients per day to provide encouragement, empathy, and support.
Position Overview: As a Continuous Care Coach, you will be responsible for assessing, coordinating, and managing the care needs of patients with chronic eye diseases. You will work closely with patients, their families, healthcare providers, and our internal teams to develop and implement personalized care plans that address their specific requirements. Your primary goal will be to ensure that patients receive high-quality care and support throughout their journey.
Essential Functions
Required Skills
In order to perform the essential functions of this job, you must have a dedicated remote workspace, and a wireless connection with a minimum of 50 Mbps of download speed and 10 Mbps of upload speed of dedicated internet bandwidth for each person working from home; the workspace is private and has low to no noise level as you will be on phone calls with patients. It is very important that your workspace is HIPAA compliant; your company issued laptop/pc must maintain visibility that only you can access as you'll be handling patient data. You are also expected to have your camera on during virtual meetings, therefore, you must be in a designated workspace/room for privacy.
The above statements are intended to describe the essential functions of the job being performed by the employees assigned to this classication. The duties and responsibilities listed are not to be construed as an exhaustive list of all duties, responsibilities and skills required. All employees may be required to perform duties outside their normal responsibilities from time to time, as needed. With the evolution of the organization and this role, the responsibilities of this position may change at any time.
We are an equal opportunity employer that values diversity at all levels. All individuals are encouraged to apply. If you need assistance or an accommodation due to a disability, you may contact us at: hr@lumatahealth.com
This role is 100% remote with no face-to-face contact with patients. We have a “remote first” environment and are proud to have team members located nationally.
Summary
Top candidates must have the ability to enthusiastically interact with up to 15 patients per day to provide encouragement, empathy, and support.
Position Overview: As a Continuous Care Coach, you will be responsible for assessing, coordinating, and managing the care needs of patients with chronic eye diseases. You will work closely with patients, their families, healthcare providers, and our internal teams to develop and implement personalized care plans that address their specific requirements. Your primary goal will be to ensure that patients receive high-quality care and support throughout their journey.
Essential Functions
- Manage the patient caseload and communicate as frequently as necessary, based on assessing the patient need
- Communication and engagement with patient, family members, guardian or caretaker, surrogate decision makers, and/or other professionals regarding aspects of care
- Communication with home health agencies and other community services utilized by the patient
- Collection of health outcomes data and registry documentation
- Patient and/or family/caregiver education to support self-management, independent living, and activities of daily living
- Assessment and support for treatment regimen adherence and medication management
- Identification of available community and health resources
- Facilitating access to care and services needed by the patient and/or family
- Ongoing review of patient status, including review of laboratory and other studies not reported as part of an E/M service
- Development, communication, and maintenance of a comprehensive or disease-specific care plan
- Use motivational interviewing to assess and address any barriers their patients may be experiencing and work in a holistic manner to help resolve these barriers
- Must be able to work flexibility within it but we do require you work during normal business hours in your patients’ time zone
- Must have the ability to interact with up to 15 patients per day to provide encouragement, empathy, and support
- Communicate regularly with other Team Leads, Managers, Directors, and appropriate stakeholders as needed to as necessary to promote healthy exchanges of crucial information
Required Skills
- Ability to work in a team environment with very little supervision
- Outstanding communication skills, both written and verbal
- Excellent organizational skills
- Excellent customer service, interpersonal and communication skills
- Excellent time management skills with the ability to meet deadlines
- Strong consultative skills, ability to provide guidance to patients
- Ability to provide feedback and insights to contribute to patients
- Ability to work across various time zones, effectively work remote with reliable WIFI allowing for consistent conferencing/calls.
- Ability to consistently phone conference as the position requires and when needed.
- 2 years of work experience in eye care
- Certified Ophthalmic Technician (COA) or Certified Ophthalmic Technician (COT/COMT) required
- Proficient with Electronic Medical Record (EMR) systems, preferred
- Must have a home office or HIPAA-compliant workspace
- Prolonged periods of standing, sitting at the desk and working on a computer
- Must be able to hear, speak, call and virtually meet.
In order to perform the essential functions of this job, you must have a dedicated remote workspace, and a wireless connection with a minimum of 50 Mbps of download speed and 10 Mbps of upload speed of dedicated internet bandwidth for each person working from home; the workspace is private and has low to no noise level as you will be on phone calls with patients. It is very important that your workspace is HIPAA compliant; your company issued laptop/pc must maintain visibility that only you can access as you'll be handling patient data. You are also expected to have your camera on during virtual meetings, therefore, you must be in a designated workspace/room for privacy.
The above statements are intended to describe the essential functions of the job being performed by the employees assigned to this classication. The duties and responsibilities listed are not to be construed as an exhaustive list of all duties, responsibilities and skills required. All employees may be required to perform duties outside their normal responsibilities from time to time, as needed. With the evolution of the organization and this role, the responsibilities of this position may change at any time.
We are an equal opportunity employer that values diversity at all levels. All individuals are encouraged to apply. If you need assistance or an accommodation due to a disability, you may contact us at: hr@lumatahealth.com
