Inside Sales - Lumber & Hardware

Job Description

Job Description

Responsible for greeting and assisting customers, making them feel comfortable and ensuring that the experience they receive makes them want to return and tell their friends about their experience.

Tasks include receiving payment from customers for merchandise or service; waiting on customers, answering telephone inquiries, keeping displays and store well maintained, clean, organized and safe, placing orders and maintaining professional appearance at all times.

Interacts in a positive, pleasant and prompt manner with customers in person and on the telephone

Accurately inputs customer transactions including quotes, purchase orders, special orders, and returns into POS

Assists with questions regarding merchandise, location of merchandise in store, pricing and promotions

Refers store credit applications and bad checks to Credit Department

Provides the highest level possible of service to all customers with the main objective of serving our retail customers

Determines customer requirements and expectations in order to recommend specific products and solutions

Generates new and repeat sales by providing product and technical information in a timely manner

Recommends items related to purchases made and / or alternate products based on cost, availability or specifications to increase customer satisfy action and improve transaction profitability

Increases sales and average order size by cross-selling, up-selling, add-on sales and offering promotional sale items

Educates customers about terminology, features and benefits of products in order to improve product-related sales and customer satisfaction

Remains current on consumer preferences, changes in local codes and product developments by attending sales meetings, vendor training and trade shows or reading trade journals

Maintains proficiency in technology as the Company brings in the necessary tools to increase job efficiency and productivity

Follows company policies and procedures

Presents a professional image at all times to customers and vendors

Attends and participates in all company-sponsored training programs as required, and seeks to learn about products and services available.

Promotes team concept

Proper use and completion of purchase order tracking procedures and open order report

Tracks deliveries in DDS for customers

Verifies confirmations and acknowledgements from vendors for accuracy and pricing

SKILLS, KNOWLEDGE & ABILITIES :

Special focus on building materials knowledge and familiarity preferred

Ability to operate computer equipment, do math, read orders, follow instructions

Ability to communicate with customers, other employees and supervisors using verbal and written skills

Good interpersonal, communication, customer service skills and telephone etiquette

Knowledge and ability to use safe lifting techniques

Be aware of and follow the We Believe statements and MSDT ECET objectives

POSITION REQUIREMENTS

PHYSICAL DEMANDS :

Ability to stand up to 8 hours at a time

Manual dexterity and the ability to reach overhead to grasp materials

Ability to sit, climb or balance, lift, twist, and bend, stoop or squat to floor level on a repetitive basis

Strength : regularly lift, carry, push or pull up to 50 pounds

ENVIRONMENT AND PHYSICAL WORKING CONDITIONS :

Working indoors in controlled temperature, and occasionally outdoors in varying elements

Additional functions and duties may be assigned by supervisors as deemed appropriate