Store Manager

This position requires long hours including Saturday work and occasional Sundays during promotional periods.

• Five years of related sales/retail/customer service experience; one to three years of direct sales managerial experience (developing, leading teams and/or managing associates)
• Experience working in a retail environment
• Must possess a valid driver’s license and acceptable driving record (Required)
• Excellent written, verbal and negotiation skills; effectively communicate with a diverse workforce and customer base.
• Effective project management and time management skills.
• Proactively assist team members, managers, and associates. Step in and help when and as needed.
• Manage special projects and perform other duties as assigned.
• Ability to effectively solve problems by analyzing situations and applying creative and timely solutions.
• Change Management – Adaptable to a fast paced, shifting work environment; willing to remain flexible to accommodate changing business conditions, work requirements, customer, and scheduling needs.
• Detail Oriented – Attention to detail, ability to focus on the project or task at hand, adherence to Company policies and requirements while consistently delivering error free results.

• Set expectations and provide leadership, coaching and oversight for a team of sales and sales support associates dedicated to driving revenues and committed to providing outstanding customer service.
• Manage the daily operation of a store including but not limited to; sales, customer service, safety, inventory control, merchandising, promotional events, training, associate relations, scheduling, opening/closing, alarm response, cash management, and facility maintenance.
• Ensure proper inventory levels, by product, to maximize sales opportunities.
• Achieve sales plans, gross margin, profitability goals as well as all operational standards daily.
• Establish personal and individual associate sales goals and set performance expectations for each associate. Review results and provide feedback and coaching daily to ensure success.
• Address all store performance management and associate relations issues in a timely and effective manner.
• Utilize proper business processes, sales techniques, and planning tools; conduct competitive shops of the competition and identify process improvements focused on driving sales with new and existing customers.
• Timely and accurate completion of all required reports, paperwork and maintaining accurate financial records (e.g., reconcile daily cash report). Ensure/verify completion of daily bank deposits, audits, and check sheets.
• Ensure associates are aware of and comply with all laws, policies, safety standards, procedures, and OSHA requirements. Immediately address and/or report violations; follow the letter and the intent of all policies.
• Build productive, collaborative working relationships with the store team as well as with other Lumber Liquidators stores, third party vendors (installers) and corporate business partners.
• Ensure all associates have completed required components of Company training programs and are adequately trained in all departmental functions. Act as a coach and mentor for associates.
• Resolve customer service issues and complaints in a timely manner to the satisfaction of the customer and to the benefit of the Company within the four-wall accountability.
• Ability to multi-task, prioritize and delegate tasks and duties to store staff in a complex retail environment.
• Lead by example by always adhering to the Company Code of Business Conduct (Ethics).
• Sets up and maintains regular and promotional event signage and sets and maintains plan-o-grams.
• Answers phones, makes required sales calls, greets/acknowledges all customers, responds to customer inquiries, and addresses all customer service issues in a professional, timely and efficient manner.
• Achieves personal sales goals and helps ensure achievement of store sales and profitability goals, accessory and installation goals as well as operational metrics; demonstrates excellent product knowledge.
• Assists in maintaining clean, organized and safety compliant showroom, warehouse, and support areas.
• Assists in receiving/shipping and warehouse duties as required.
• Prepares customer orders for pick-up and delivery and assists in the loading and unloading of products.
• Maintains supplies and completes cleaning, maintenance, and sales support duties as required/assigned.

Reasonable Accommodations Statement:

To perform this job successfully, an individual must be able to complete each essential function (job duty/requirement) satisfactorily. Reasonable accommodation will be made to enable qualified individuals with disabilities or held beliefs to perform the essential functions. Contact HR for additional information.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Supervisors may assign additional functions and requirements as deemed appropriate. This document does not represent a contract of employment and does not change the “at-will” relationship. Lumber Liquidators reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate. Contact the Human Resources department (HR) with any questions or concerns.

Lumber Liquidators is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable state or federal law.