What are the responsibilities and job description for the Customer Pickup Specialist position at Lumbermen's?
WHO WE ARE:
Headquartered in Grand Rapids, Michigan since 1955, Lumbermen's operates in Michigan, Ohio, Indiana, Kentucky and Minnesota. A leading distributor and manufacturer, we are driven by our mission to enrich lives by intentionally caring for all who experience us. We are employee owned and relationship powered.
WHAT YOU WILL BE DOING:
Working alongside our Customer Service and Warehouse teams from our Cottage Grove, MN location, The Customer Pickup Specialist will collaborate with and offer support to both teams, helping to deliver exceptional service and support to our customers. This team serves as a call center for our Minnesota market. Day-to-day responsibilities include:
- Building and fostering strong relationships with new and existing customers
- Answering incoming inquiries
- Processing and pulling customer pick-ups during designated hours.
- Providing customer support and timely problem resolution
- Assisting with administrative work such as proper billing and receiving as needed
- Creating raving fans of the Lumbermen's brand
- Assisting with other tasks and duties as requested
At Lumbermen's, we pride ourselves on treating our customers like family and delivering exceptional service. It's crucial that the person selected to fill this role is highly organized and detail-oriented, service-minded, a strong and friendly communicator, and comfortable working in a fast-paced environment.
REQUIRED EDUCATION/EXPERIENCE
- High School diploma/GED required
- 2-5 years' experience in a professional customer service environment
- Prior experience in a building materials environment desired
- Ability to operate a forklift
- Ability to do physical labor including lifting of up to 75lbs.
REQUIRED SKILLS
- Strong communication skills, both verbal and written
- Friendly, professional demeanor
- Dependable
- Ability to work cooperatively with fellow employee owners.
- Ability to effectively move between a variety of tasks.
- Ability to productively manage tasks and complete work accurately in a timely manner.
- Ability to use our software system.
- Prior knowledge on computer systems
- Proficient in Microsoft Office
WHAT WE OFFER:
Lumbermen's exists to enrich the lives of people by intentionally caring for all who experience us. You will experience a different kind of work environment and "family" here and help live out the Lumbermen's promises of committing to those who count on us, doing what's right, exercising sound business practices, and earning consideration. Other benefits include:
- A collaborative and supportive work environment
- ESOP (Employee Stock Ownership Plan) – generous company-funded retirement
- Medical, dental, vision, and life insurance
- Flexible spending/health savings account
- 401(k)
- The SOURCE – free and confidential support resources for our team
- Clothing allowance (for applicable roles)
- Paid time off
- Paid holidays
- Training and development
- Advancement opportunities
Lumbermen's is proud to be a drug and alcohol-free workplace. In addition, Lumbermen's will not discriminate against any employee or candidate because of race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. We participate in E-Verify.
