Senior Operations Manager

Regional Operations Manager (Hospitality)

Remote | Travel Required | Location: Atlanta, GA or vicinity

About Lume Management

Lume Management is a fast-growing hotel management company dedicated to creating exceptional hospitality experiences. We specialize in managing and operating hotels with a commitment to service excellence, operational efficiency, and revenue growth. Our focus is on select-service Marriott, Hilton and IHG brands, ensuring our properties exceed guest expectations while maintaining the highest industry standards.

We are seeking a full-time Regional Operations Manager to join our corporate hospitality leadership team. This senior-level role is responsible for overseeing a portfolio of hotels, driving operational performance, financial success, and guest satisfaction.

The ideal candidate will have extensive experience in hotel operations, a deep understanding of Marriott and/or Hilton brand standards, and a passion for leadership. This is a remote position with frequent travel, and candidates must be based in or near Atlanta, GA.

Key Responsibilities

• Operational Leadership & Strategy
• Oversee the day-to-day operations of multiple hotels, ensuring they operate efficiently within budget and align with brand and company standards
• Collaborate with hotel General Managers to establish, execute, and monitor strategic goals
• Conduct regular property visits and audits to assess operational effectiveness and identify areas for improvement
• Develop and implement policies and procedures to ensure consistency across all locations
• Lead hotel task force initiatives for new property openings, turnarounds, or special projects

Financial & Performance Management

• Analyze financial performance, P&L reports, and key performance indicators (KPIs) to drive revenue growth and cost control
• Oversee budgeting, forecasting, and financial planning for assigned properties
• Identify opportunities to increase profitability through cost management and revenue-enhancing strategies
• Work with ownership groups and corporate leadership to align business objectives with financial goals

Guest Experience & Brand Compliance

• Ensure all properties maintain brand compliance with Marriott, Hilton, or both
• Monitor guest satisfaction scores (GSS) and online reputation metrics, developing action plans for continuous improvement
• Implement and oversee quality assurance programs to enhance the overall guest experience
• Train and mentor property leadership on hospitality best practices and service excellence

Team Development & Leadership

• Provide hands-on mentorship and coaching to General Managers and their teams
• Foster a culture of accountability, innovation, and continuous improvement
• Oversee talent development and succession planning, ensuring the right leadership is in place at each property
• Assist in the recruitment, onboarding, and performance evaluation of key personnel

Vendor & Asset Management

• Source, negotiate, and manage vendor partnerships for hotel operations and maintenance
• Monitor ongoing capital projects, renovations, and property improvements
• Ensure all properties meet or exceed health, safety, and regulatory compliance requirements

Qualifications & Experience

• Minimum 5 years of experience as a General Manager (Hilton or Marriott preferred)
• Minimum 2 years in a regional or district-level leadership role
• Strong technical skills, including proficiency in Microsoft Office and other hotel management software
• Extensive experience with Marriott and/or Hilton brand standards
• Proven track record of hotel P&L management, revenue growth, and operational success
• Experience with hotel task force initiatives, property turnarounds, and brand conversions 
• Bachelor’s degree (concentration in Hospitality, Business, or a related field preferred)
• Exceptional leadership, problem-solving, and communication skills
• Ability to analyze financial data and implement strategic business decisions
• Highly organized, independent, and able to thrive in a fast-paced environment
• Willingness to travel frequently Must be located in or near Atlanta, GA

Compensation & Benefits

• Starting Salary: $80,000 (commensurate with experience)
• Performance-Based and Discretionary Annual Bonuses
• 401(k) Match
• Health, Dental, & Vision Insurance
• Paid Time Off (PTO)
• Technology Stipend
• Opportunities for Professional Development & Advancement

Position Details

Job Title: Regional Operations Manager (Hospitality)

Employment Type: Full-time

Location: Remote (based in or near Atlanta, GA)

Why Join Lume Management?

At Lume Management, we believe in empowering our team members to lead with confidence and make a meaningful impact. As a Regional Operations Manager, you’ll have the opportunity to drive success, mentor hospitality leaders, and elevate guest experiences across multiple properties. If you’re a results-driven leader with a passion for hospitality, we’d love to hear from you!

To Apply

Submit your resume through Indeed or our company website.

Lume Management is an equal opportunity employer and values diversity in our team. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.