Account Manager III - Inside SLED

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and company from the people up committed to teamwork, trust and transparency. People power progress.

Lumens commitment to workplace inclusion and employee support shines bright. Weve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, were the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

Were looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Account Manager III Inside SLED is responsible for growing revenue in the small to medium sized public sector accounts. Primary function of sales being performed through technology and not on customer premises. As the Account Manager III you will develop long term, consultative relationships within client base of accounts. The primary focus is to deepen and expand the relationship between Lumen and named accounts to maximize revenue and minimize loss of revenue / account churn.

The Main Responsibilities

Responsible for protecting base revenue and meeting / exceeding growth quota to maximize revenue within assigned base of customers.

Responsibilities include identifying decision makers, determining customer needs, identifying appropriate solutions, and positioning these solutions with the customer.

Through customer relationship, assessing product fit and expanding product portfolio.

Responsible for updating relevant customer information - including sales funnel activity, opportunity updates, maintenance of monthly goals, customer proposals and customer contracts.

Provides superior customer services with every customer interaction.

What We Look For in a Candidate

Basic Qualifications :

High School diploma, GED or equivalent education and 2 years sales experience.

Prior account management experience with a history of working to retain and grow existing accounts.

Strong oral and written communication, analytical problem solving and closing skills.

Proficiency with Microsoft Office (Word, Excel).

Preferred Experience :

Associates or Bachelors degree or equivalent education and experience.

Demonstrated stable track record of success in an inside / outside sales role.

Advanced understanding of technology products and solutions and knowledge of how they are interrelated.

Passion for customer service and the desire to understand and introduce new technology to customer base.

Ability to function in an unscripted capacity; requires solid interviewing / selling / persuasion skills, in addition to a strong knowledge of the company's products / services and often requires additional knowledge of competitor's products / services

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges :

58,716.00 - $78,278.00 in these states : AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.

61,646.00 - $82,194.00 in these states : CO, HI, MI, MN, NC, NH, NV, OR, and RI.

64,586.00 - $86,111.00 in these states : AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and / or sales compensation) as you move through the selection process.

Learn more about Lumen's :

Benefits (https : / / www.lumenbenefits.com / httpdocs2 / index.html)

Bonus Structure

What To Expect Next

Based on your job application information you may be given the opportunity to complete a video interview immediately after applying. This will include a set of questions for you to record a response to in addition to Game Challenges. Completion of this video interview is a requirement in order to be considered for our open position. Now not a good time? No worries, we will also send you an email with a link to complete the video interview. We strongly recommend that you complete this within 5 days of your application date.

Requisition # : 336544

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and / or motor vehicle reports and / or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https : / / jobs.lumen.com / global / en / faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, protected statuses). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline

02 / 08 / 2025

Salary : $58,716 - $78,278