Major Incident Manager

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Major Incident Manager is responsible for managing NOC operations and projects as well as providing technical oversight to a team of 24X7 techs and engineers. Individuals fulfilling this role must be skilled in one or more network technologies at an engineer level as well possessing conceptual knowledge of NOC operations overall. The role is also responsible for assessing the efficiency of operational processes as well as improving, automating and documenting changes as required. This individual must have strong leadership skills and be able to influence and work effectively with cross functional teams.

The Main Responsibilities

Provides technical direction to projects and day to day operations in an assigned area.

Lead and maintain Major Incident Management stakeholder partnership to ensure overall resolution and desired outcomes. Execution will require occasional weekends and flexible work hours to support and effectively manage on demand focus of the role. Some tasks include leading outage bridges, engaging support resources, to include 3rd party.

Develops methodologies, procedures, and consults on automation development.

Develops project progress and status reports through review of data on assigned tasks.

Acts as project team leader while contributing to the overall success of the NOC when required to technically engage in network management and repair tasks.

What We Look For in a Candidate

Required

Network protocol knowledge common to Transport, IP, and Voice

Power and Infrastructure working knowledge

Bachelor's degree or equivalent education and related experience

8 years related experience

This role operates and involve working on weekends and providing On-Call support if needed.

Preferred

Strong understanding of ITIL and Major Incident Management practices.

Experience with automation and monitoring technologies.

Good understanding of infrastructure technologies and Data center

Understanding of Hybrid Cloud, IaaS & PaaS Architecture, Networking Knowledge, Storage / database, and Mainframe knowhow would be added advantage

Friendly, outgoing, positive approach to daily work and interactions, and a no-nonsense approach to solving problems and driving results.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

82,969 - $110,625 in these states : AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY

87,117 - $116,156 in these states : CO HI MI MN NC NH NV OR RI

91,266 - $121,688 in these states : AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and / or sales compensation) as you move through the selection process.

Learn more about Lumen's :

Benefits

Bonus Structure

Requisition # : 336894

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and / or motor vehicle reports and / or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page () . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline

03 / 08 / 2025

Salary : $82,969 - $110,625