What are the responsibilities and job description for the Senior Customer Solutions Engineer position at Lumen Inc?
About LumenLumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.The RoleManages network elements for voice and data networks and monitors and evaluates capacity utilization for these networks. Submits capacity triggers as necessary. Forecasts and trends bandwidth growth to produce capacity triggers for bandwidth relief. Develops plans to augment capacity relief as needed.LocationThis role is Work from Home and can be based anywhere in the United States.The Main ResponsibilitiesTriggers projects utilizing the most feasible, practical and economical means.Performs engineering work and applied research, development and design of new projects, to include design, fabrication, modification and evaluation of equipment and devices.Skilled in planning and / or engineering.Analyzes complex local and wide area network systems and / or customer network environment, including planning, designing, evaluating, selecting operating systems and protocol suites and configuring communication media with concentrators, bridges and other devices.Must be capable of handling moderately complex engineering assignments.Resolves difficult interoperability problems to obtain operation across all platforms including e-mail, files transfer, multimedia, teleconferencing and the like.Configures systems to user environments.Supports acquisition and implementation of hardware and software as well as subcontractor services.May act as a technical project leader or provide work leadership for lower level employees.Excludes those with full supervisory responsibilities.Requires limited direction and guidance.What We Look For in a CandidateBachelor's degree or equivalent education and relevant experience4 - 8 years of related OSP experience4 with a master's degreeAbility to collaborate with other departmentsCustomer focused attitudeCompensationThis information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.Location Based Pay Ranges$82,969 - $110,625 in these states : AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY$87,117 - $116,156 in these states : CO HI MI MN NC NH NV OR RI$91,266 - $121,688 in these states : AK CA CT DC DE IL MA MD NJ NY TX VA WALumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and / or sales compensation) as you move through the selection process.Learn more about Lumen's : Benefits ()Bonus StructureRequisition # : 335731Background ScreeningIf you are selected for a position, there will be a background screen, which may include checks for criminal records and / or motor vehicle reports and / or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page () . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Equal Employment OpportunitiesWe are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.DisclaimerThe job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.Application Deadline01 / 11 / 2025
Salary : $82,969 - $110,625
