Senior Director IP Network Operations Center

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Senior Director of IP Network Operations Center is responsible for leading and managing the IP NOC and Metro IP NOC teams, ensuring the availability, performance, and security of the network infrastructure, and overseeing the resolution of network incidents and problems.

The ideal candidate will excel in establishing and maintaining strong partnerships with other leaders and stakeholders to align operations and processes with business goals and objectives. They must have a passion for building and developing highly qualified technical teams and as a leader, embody Lumen’s 8 cultural beliefs of Teamwork, Trust, Transparency, Clarity, Courage, Customer Obsession, and Growth Mindset.

Location

This is a remote position open to candidates based anywhere in the U.S. with preferred locations being Denver, CO and Atlanta, GA, and potential for 5-10% travel.

The Main Responsibilities

Accountable for identifying, triaging, and resolving customer network trouble situations, providing 24 / 7 support in areas such as surveillance and fault management for global and metro IP networks. This includes coordinating technical resolutions across multiple groups, planning and assisting with network additions, moves, changes, and maintenance activities.

Monitor and report on network availability, performance metrics, and SLAs, while overseeing performance management of NOC support teams. Utilize data and analytics to identify, prioritize, and resolve degraded optical performance issues.

Define and implement NOC procedures, standards, and best practices. Participate in and optimize problem management practices to reduce future incidents.

Manage network change and configuration processes, ensuring compliance and minimal disruption.

Plan and execute network maintenance, upgrade, and expansion projects, aligning with network architecture and design.

Drive modernization and advancement of NOC capabilities, including automation, fault prediction, and the use of AI / ML to better serve customers.

What We Look For in a Candidate

Required Qualifications

Bachelor’s degree in computer science, engineering, or related field; or relevant work experience.

10 years experience in network operations, engineering, or administration with 5 years in a leadership role overseeing technology teams.

Expert in building, configuring, and operating large-scale IP networks as well as IP protocols (BGP, OSPF, ISIS, TCP / IP), critical services (DNS, DHCP), and Metro Ethernet ring architectures and protocols (Cisco REP).

Strong skills in network troubleshooting, analysis, and optimization.

Clear communication about customer importance, fostering urgency toward customer needs, and building effective partnerships.

Ability to build respectful relationships across the organization and with external partners and customers.

Experience modernizing network operations through automation and AI / ML models, and collaborating with data scientists to use big data, ML, and AI models for optimizing network and service performance.

Ability to act with a sense of urgency, demonstrate leadership, maintain high engagement and performance with supervisors and team members, and manage escalations related to core network jeopardy situations, outages, and customer service impacts.

Capable of performing under emergency conditions, managing competing tasks simultaneously with frequent interruptions.

Preferred Qualifications

• CCNP, CCIE, or equivalent certifications (Cisco, Alcatel, Juniper).

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

171,447 - $228,596 in these states : AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY

180,020 - $240,026 in these states : CO HI MI MN NC NH NV OR RI

188,592 - $251,456 in these states : AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and / or sales compensation) as you move through the selection process.

Learn more about Lumen's :

Benefits

Bonus Structure

Requisition # : 336555

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and / or motor vehicle reports and / or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page () . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline

02 / 20 / 2025

Salary : $171,447 - $228,596