UX Designer

About Lumen

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As the Web team, we continuously enhance Lumen's digital presence by crafting optimized journeys and experiences for diverse audiences (campaigns, personas) and traffic sources (paid, owned, earned). Our goal is to boost .com engagement through personalized content, persona-based marketing, and SEO, all based on data. We also aim to elevate .com functionality by integrating next-gen AI solutions.

We are seeking an energetic and talented UX Designer to join our nimble, data-driven, and fully distributed internal Creative team. This individual will play a crucial role in creating an outstanding digital experience on Lumen.com by generating wireframes, prototyping, writing requirements, conducting user testing, analyzing data, and compiling relatable findings. The ideal candidate will be a collaborative team member who enhances our user experiences as we build new capabilities and work to communicate and share Lumen’s commitment as a technology leader.

Location

This is a remote opportunity open to candidates located anywhere in the U.S.

The Main Responsibilities

Design wireframes for Lumen.com with attention to KPIs, improved customer experience, scalable responsive design, and B2B best practices and patterns.

Create interactive prototypes for user testing

Define and communicate interaction specifications for development team as new / updated components arise

Leverage user testing data alongside behavioral analytics to inform digital designs

Work cross-functionally to drive elegant UX design & feasible customer solutions from early concept through final implementation.

Adhere to and contribute to the broader Lumen.com design system, as well as using data to drive design decisions.

Learn and utilize new applications relating to design, user testing, data analytics, and / or e-commerce

Analyze page performance and make recommendations for optimizations

Interest and ability to learn and utilize new applications relating to design, user testing, data analytics, and / or e-commerce

Familiarity with Adobe XD, Figma, user testing, Quantum Metric, Adobe Analytics and / or PowerPoint is a plus.

What We Look For in a Candidate

Bachelor’s degree or equivalent work experience in design, human factors, or related field

3 year’s professional work experience in UX design

Proficiency with UX design software & project management tools, especially Adobe XD or Figma, WorkFront and Usertesting

Ability to manage and balance multiple strategic priorities and projects

Ability to analyze data and determine recommendations based on findings

Demonstrated ability to gather input from a variety of stakeholders and effectively work with cross-functional teams to achieve results

Excellent understanding of user experience design and research techniques, principles and best practices, with ability to effectively provide feedback to peers, copywriters and visual designers

Strong verbal and written communications skills including the ability to synthesize complex information and communicate effectively with product team, creative team members and web operations

Passion for innovation and pushing / challenging the thinking of our team

Preferred Qualifications

Experience with design of B2B websites designed to drive sales-assisted lead generation and e-commerce

Experience working in the technology industry

Understanding of Adobe Experience Manager CMS and HTML and Analytics tools

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges :

66,375 - $88,500 in these states : AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.

69,694 - $92,925 in these states : CO, HI, MI, MN, NC, NH, NV, OR, and RI.

73,013 - $97,350 in these states : AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and / or sales compensation) as you move through the selection process.

Learn more about Lumen's :

Benefits ()

Bonus Structure

Requisition # : 336609

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and / or motor vehicle reports and / or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page () . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Application Deadline

02 / 01 / 2025

Salary : $66,375 - $88,500