What are the responsibilities and job description for the Clerical Support Specialist position at Lumen Solutions Group, Inc.?
Job Title : Clerical Support Specialist
Purpose :
Responsible for performing a variety of clerical and administrative tasks, including data entry, record-keeping, and document organization. Serves as a lead support for clerical operations, providing training and oversight for team members while ensuring accuracy and adherence to established procedures.
Key Responsibilities :
- Data Entry and Information Management : Gather, compile, and verify information, ensuring accurate data entry and record maintenance.
- Administrative Support : Perform clerical tasks such as filing, scheduling, and operating office equipment (e.g., photocopiers, fax machines, multi-line phones).
- Issue Resolution : Assist in resolving administrative complaints, verifying reports for accuracy, and handling ad-hoc requests.
- Team Training and Oversight : Train new hires and temporary staff in clerical procedures. Act as a point of contact for procedural updates and ensure effective communication within the team.
- Quality Assurance : Monitor and assess the quality of clerical work, compile statistical reports, and provide feedback to supervisors.
Qualifications :
Education and Experience :
Key Skills and Abilities :
Work Environment :
Must be able to thrive in a fast-paced environment with frequently changing priorities and deadlines. Exceptional customer service skills are required to interact effectively with internal and external stakeholders.
