What are the responsibilities and job description for the Manager Network Operations - Federal position at Lumen?
About Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
**Applicants selected will be subject to a government security investigation and must meet eligibility requirements and either currently possess an active security clearance or be clearable to obtain one.
**US Citizenship required.
As a Manager Network Operations you will perform this position in the GSD NOC on U.S. Government owned networks.
Location
This position is located in Denver, CO.
The Main Responsibilities
- Manage a shift staff for 24x7 Enterprise NOC for management of Federal customers and networks pertaining to private long-haul DWDM, regional, metro and international services
- Provides technical management and support to NOC technicians, provides level II escalation support, ensure operational guidelines are followed to conform to Government customer contractual requirements and SLAs for service assurance and restoration.
- Responsible for customer communication and interface, incident/outage reports, ticket audits. Develops and implements processes and procedures.
- Interface directly with Layer I/II equipment vendors, 3rd party fiber providers on complex technical matters
- Train, develop and coach NOC technicians. Assess staff technical development and formulate training plans in concert with Technical Support Engineers.
- Determine shift manpower requirements, implement quality control documentation and perform routine audits
- Analyze and assess new project requirements and develop/implement processes and procedures with supporting documentation
- Manage multiple issues simultaneously through effective prioritization and delegation.
- Collaborate closely with Federal Program Management Offices and Leadership
- Compile performance metrics, reports, trend analysis for Federal customer services
- Manage high profile government transport networks, to include proactive network surveillance, alarm/network irregularities & outages/restorations, internal & external escalations
- Support provisioning and testing of Layer 1 optical services, DWDM wavelengths), OTN, DWDM backbone networks, Ethernet (E-Line, E-LAN) and IP services to include MPLS, TCP/IP, QoS
- Ensure timely response and resolution of network alarms and events by staff.
- Serve as technical subject matter expert to support day-to-day network issues, new network commissioning, configuration, testing, implementation and service provisioning
- Direct alt-routing contingency plans
- Manage scheduled and emergency maintenance activities, review and assure EDP and as-built documentation is disseminated to NOC staff
- Recommend and develop strategies relating to process and customer interface improvements
What We Look For in a Candidate
- Previous NOC management experience of 5 years, along with demonstrated abilities serving in a Lead NOC role
- Minimum of 5 years’ experience with SONET based, long-haul and metro transport networks, next-generation DWDM wavelength systems, Ethernet, VPLS, IP, MPLS
- Must possess demonstrated leadership profile to oversee shift personnel, escalations, professional interaction skills with customers and management
- Ability to relate technical issues to staff and Gov’t customers
- Prior experience with Transport suite of optical network equipment and Data platforms
- Previous experience with routers, IP protocols, configurations, interfaces is strongly preferred
- Analyze, test and repair Layer 2/3 network problems. Ensure services conform to customer mandated SLAs for latency, packet loss, jitter, throughput. Ability to test using standard protocols, as well as Iperf and Brix platforms.
- Must be able to effectively manage multiple issues simultaneously, react quickly through effective prioritization and delegation in a high stress environment
- Demonstrated ability to train, coach and develop technical skill set of shift technicians
- Previous experience with Gov’t networks and customers. Ability to interface in a professional manner with management, Program Offices and customers is essential
- Flexibility with regard to work levels and shift accommodation is imperative
- Associate degree in Engineering, Electronics, Software, or Networks; or a related technical or vocational education or equivalent experience. Seven or more years applicable work experience.
- On-call support and flexibility to work on other shifts as required
- Minimal travel required
Compensation
Location Based Pay Ranges
$108,896 - $145,195 in these states: CO
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Requisition #: 336502
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
Application Deadline
02/20/2025
Salary : $108,896 - $145,195
