What are the responsibilities and job description for the NOC Technician II position at Lumen?
About Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
Lumen’s commitment to workplace inclusion and employee support shines bright. We’ve made the Newsweek 2024 Greatest Workplaces for Diversity list and achieved a perfect score of 100 on the Human Rights Campaign Corporate Equality Index (CEI) for the fifth consecutive year. Plus, we’re the top employer in the communications and telecom industry, ranking 12th overall across all industries in The American Opportunity Index.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
Lumen is seeking multiple NOC Technicians to join our Transport Network Operations Center team. The Transport NOC provides support and trouble resolution on the Lumen Transport network. The NOC Technician III will be responsible for monitoring the networks for trouble events using multiple network monitoring tools, responding to client trouble reports via email and phone, and creating trouble tickets and dispatch tickets to resolve or escalate trouble tickets.
This position will work closely with other Lumen organizations toward the resolution of service impacting network events and will have a direct impact on the resolution of complex trouble situations. The ideal candidate will have a passion for learning new technologies and advancing their technical skillset in alignment with Lumen’s digital transformation and cultural beliefs of Teamwork, Trust, Transparency, Clarity, Courage, Customer Obsession, Growth Mindset, and Allyship.
Location
- This is a hybrid role with multiple openings and is open to candidates based in Denver, CO; Atlanta, GA; Tempe, AZ; or Monroe, LA. Shifts for this team are on a 24/7 schedule and candidates must have the ability to work any shift in a 7x24x365 environment.
- Shifts for these positions are to be determined but each will be assigned a set schedule of days between Monday to Sunday, either working day shifts (6:00 AM-4:00 PM), swing shifts (12:00 PM-10:00 PM), or mid shifts (9:00 PM-7:00 AM).
The Main Responsibilities
- Monitors and maintains the Lumen Transport Network. Works the repair of network equipment and facilities with field operations, next level support other Lumen teams, and off-net providers.
- Knows equipment-specific maintenance procedures and can assist field ops in card swaps and equipment restoral.
- Takes the lead in driving equipment and facility repair.
- Recognize transport network topology and can make final go/no-go decisions on maintenance activities based on current network status.
- Analyzes network events and identifies critical issues, setting appropriate priorities to maintain network reliability.
- Able to follow MOPs, anticipate problems, and take corrective action proactively.
- Demonstrates a thorough understanding of transport networks and Lumen repair procedures.
- Ability to work minimal supervision in a 24x7 Network Operations Center.
What We Look For in a Candidate
- Teamwork and interpersonal skills are critical.
- Self-initiative and excellent communication skills.
- Advanced knowledge in SONET, SDH, and DWDM equipment maintenance and troubleshooting a plus.
- Knowledge of transport network operations centers processes and tools.
- Experience with Ciena, Infinera, Fuji, Cisco, Nortel, Nokia, Coriant, Huawei or similar.
Compensation
Location Based Pay Ranges
$48,700 - $65,000 in these states: AZ GA LA OK
$51,188 - $68,250 in these states: CO
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
Requisition #: 336786
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
Application Deadline
02/18/2025
Salary : $48,700 - $65,000
