What are the responsibilities and job description for the SALES SUPPORT SPECIALIST position at Lumicor, Inc?
Lumicor designs, develops and manufactures innovative architectural panels and resin solutions for architects and designers to enhance spaces with light, color, texture and shapes. Our architectural resin panels bring an element of design inspiration, mood and light play to interiors using natural, man-made and digitally inspired designs. www.Lumicor.com
The Opportunity
We are a team of professionals that thrive on collaboration and pioneering new ideas. We embrace challenges with a “can do” attitude. We work hard, celebrate our successes, appreciate one another and have fun!
Administrative Assistant
Seeking an administrative assistant/receptionist to join our fast-paced environment. You will be the heart and voice in which our clients, and employees interact with over the phone. Must possess a friendly and professional voice, and be a key player in our customer experience. Assist the General Manager and Sales & Marketing Director by performing a variety administrative and clerical duties such as meeting planning, composing correspondence and coordinating activities.
Job Summary:
• Answer phones with a cheerful, flexible and unflappable professionalism. Entails transferring calls, providing order status, tracking shipment status, payment instructions, advising local sales rep contact, website navigation/direction, and basic contact information.
• Report on nightly numbers, public folder allocations
• Monitor daily phone queue
• Lead Salesforce & Salesforce Maps training, implementation support, and ongoing administration
• Daily updating for Year to Date Inside Sales Support/Project Management Territory Activity Report
• Update A&D Rep list with territory Rep changes
• CEU administrative work and Course Monthly Statistics
• Assist General Manager and Sales and Marketing Director by performing a variety administrative and clerical duties such as meeting planning, composing correspondence and coordinating activities.
• CRM navigation as required/needed
• Apply learned skills and procedures to complete semi-routine tasks.
• Other duties as required.
Qualifications:
• Previous office or corporate environment experience preferred.
• Ability to multi task in a fast paced, ever-changing environment
• Proficient with multi-line phone system.
• Salesforce CRM experience preferred
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Physical requirements; required to sit or stand for extended periods of time.
• Personality; friendly, diplomatic, calm, organized and detail-oriented.
Page 2 of 2
Benefits & Perks:
• 401K Match
• Health/ Dental/ Vision Insurance
• Eight paid holidays and competitive vacation accruals
• Positive employee culture
• Casual dress and work environment.
• Game room
• Recognition from peers or supervisors through the Lumicard and Gold Card programs with various prizes/rewards.
• Monthly breakfast break – Continental breakfast served, prize drawings, company announcements, and Q&A session.
• Monthly social lunch or happy hour event
• Avanti Market – fresh, frozen, packaged food, snacks & beverages are available.
• Bring your dog to work (vet documents required)
• A company vehicle is available for scheduled employee use
• Bicycles are available to use on breaks or during lunch
• Close to the Sound Transit Tukwila station.
Experience:
• Required - High school diploma or general education degree (GED)
• Preferred - Some college experience along with 2-3 years of experience with inbound and/or face-to-face customer service experience.
Pay range: $18 - $23
The Opportunity
We are a team of professionals that thrive on collaboration and pioneering new ideas. We embrace challenges with a “can do” attitude. We work hard, celebrate our successes, appreciate one another and have fun!
Administrative Assistant
Seeking an administrative assistant/receptionist to join our fast-paced environment. You will be the heart and voice in which our clients, and employees interact with over the phone. Must possess a friendly and professional voice, and be a key player in our customer experience. Assist the General Manager and Sales & Marketing Director by performing a variety administrative and clerical duties such as meeting planning, composing correspondence and coordinating activities.
Job Summary:
• Answer phones with a cheerful, flexible and unflappable professionalism. Entails transferring calls, providing order status, tracking shipment status, payment instructions, advising local sales rep contact, website navigation/direction, and basic contact information.
• Report on nightly numbers, public folder allocations
• Monitor daily phone queue
• Lead Salesforce & Salesforce Maps training, implementation support, and ongoing administration
• Daily updating for Year to Date Inside Sales Support/Project Management Territory Activity Report
• Update A&D Rep list with territory Rep changes
• CEU administrative work and Course Monthly Statistics
• Assist General Manager and Sales and Marketing Director by performing a variety administrative and clerical duties such as meeting planning, composing correspondence and coordinating activities.
• CRM navigation as required/needed
• Apply learned skills and procedures to complete semi-routine tasks.
• Other duties as required.
Qualifications:
• Previous office or corporate environment experience preferred.
• Ability to multi task in a fast paced, ever-changing environment
• Proficient with multi-line phone system.
• Salesforce CRM experience preferred
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Physical requirements; required to sit or stand for extended periods of time.
• Personality; friendly, diplomatic, calm, organized and detail-oriented.
Page 2 of 2
Benefits & Perks:
• 401K Match
• Health/ Dental/ Vision Insurance
• Eight paid holidays and competitive vacation accruals
• Positive employee culture
• Casual dress and work environment.
• Game room
• Recognition from peers or supervisors through the Lumicard and Gold Card programs with various prizes/rewards.
• Monthly breakfast break – Continental breakfast served, prize drawings, company announcements, and Q&A session.
• Monthly social lunch or happy hour event
• Avanti Market – fresh, frozen, packaged food, snacks & beverages are available.
• Bring your dog to work (vet documents required)
• A company vehicle is available for scheduled employee use
• Bicycles are available to use on breaks or during lunch
• Close to the Sound Transit Tukwila station.
Experience:
• Required - High school diploma or general education degree (GED)
• Preferred - Some college experience along with 2-3 years of experience with inbound and/or face-to-face customer service experience.
Pay range: $18 - $23
Salary : $18 - $23
