What are the responsibilities and job description for the Cybersecurity Technical Account Manager (TAM) position at Lumifi?
Cybersecurity Technical Account ManagerWe are looking for a dedicated, ambitious and self-driven Technical Account Manager (TAM) with Exabeam experience and knowledge. As a Technical Account Manager, you will work closely with our customers, build relationships with them and help them achieve their technical goals and overcome technical challenges. This individual will be independent, self-motivated, proactive, results-oriented and able to define and deliver a high level of customer satisfaction through the delivery of world-class TAM service offering. The TAM will be a part of the Customer Success team and will partner with Sales and Product teams to drive customer satisfaction. This position is based on-site at our Scottsdale, AZ office.Responsibilities
- Assist Exabeamcustomers’ technical requests and take care of any technical issues
- Build strong customer relationships, especially with key customer stakeholders and sponsors
- Address any Exabeam technical support requests and issue escalations if needed. Address all account-related queries in a timely fashion.
- Provide internal Lumifi development team with customers’ feedback to help identify potential new product features
- Always strive to provide exceptional customer experience
- Manage customer expectation and lead them to customer satisfaction
- Make sure all deliverables arrive in good order, on time, and fulfil customers’ requirements
- Keep track of key account metrics
- Communicate the progress to both internal and external stakeholders
- Facilitate Contract Renewals
- Take initiatives in identifying growth opportunities
- Collaborate with our team to achieve sustainable growth
- Bachelor's degree or recognized equivalent experience
- Experience in managing multiple stakeholders and projects
- A listener who is customer-oriented and attentive to their needs
- Critical thinker and problem-solving skills
- Good time-management skills
- Great interpersonal and communication skills
- Experience and strong knowledge in Microsoft Office
- Experience in using software for sales such as Salesforce and Hubspot is a plus
Benefits Include:
- Health Insurance 80% paid by employer
- Dental Insurance 80% paid by employer
- Vision Insurance 80% paid by employer
- Self-Managed vacation leave
- Paid sick leave
- Paid holiday leave
Lumifi Cyber welcomes and encourages diversity in our workplace. All qualified applicants will receive consideration for employment without regard to race color, religion, sex, sexual orientation, gender identity, national origin or disability.
All candidates must be eligible to work in the U.S. for any employer. Lumifi participates in E-Verify verification.
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