What are the responsibilities and job description for the General Manager position at Lumina Management LLC?
Are you a forward-thinking, big-picture, independent driver? Do you see the world at a macro level but also possess the ability to dive into the details and implement systems when needed? If you have a pressing need for growth in a fast-paced environment and the ability to take operational control of a rapidly growing service business, you may be a good fit. If you can not think strategically, execute tactically, and create buy-in with our team, DO NOT apply for this position. We are looking for General Managers who can make calculated risk-oriented decisions with minimal input, take responsibility for the outcome of achieving financial results, lead teams, delegate, and execute without making excuses. Most importantly, if ownership of your outcomes means something to you in your work life, and you have struggled to find a place where your hard work and commitment have provided the personal returns you seek, you should keep reading.
CRAWLSPACE MEDIC is a fast-growing company on a mission to serve people and provide life-transforming opportunities to extraordinary leaders; we excel in providing meaningful service to our customers and specialize in crawlspace remediation and repair. We value dignity in our work, respect for our people and our customers, integrity in our dealings, value for our customers, excellence in our business practices, and service to others. Come join our growing team!
What We Offer:
- Competitive Pay: base salary plus bonus based on franchise performance.
- Health: Employer-sponsored Health insurance is available, as well as group Dental, Vision, Short-Term Disability, and Voluntary Life insurance.
- Retirement: SIMPLE IRA available after set time employed.
- Relax: Paid Time Off
- Supplied company vehicle for use during work hours.
Will be supplied work shirts, hats, headlamps, knee pads, and crawl suit; employee provides work khakis.
What We’re Looking For:
The ideal candidate is someone who ...
- Has excellent people skills, and is professional in their interactions with both Customers (homeowners / B2B) and Colleagues.
- Has excellent written and oral (phone and in-person) communication and skills.
- Has excellent technology skills.
- Is a self-starter, and has a strong desire to reach and exceed set goals in all areas of the job.
- Is exceptionally well-organized and has a mind for driving profitable operations
- Must be able to drive under the company insurance policy.
- Is able to perform work requirements both in the office and in a crawlspace and effectively identify problems and develop solutions for customers (with training). Overnight travel may be required.
Ability to exert up to 100 pounds of force occasionally and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly.
What You’ll Do:
Your main role as CSM General Manager (or "Market Manager") is to promote the CRAWLSPACE MEDIC (CSM) brand in the community, building a growing business to become “top of mind” with customers and prospects in the market in which you operate. As CSM Market Manager you will lead the market by managing inspections, production, and personnel. Oversight of local management staff and production crews is central to the job as the CSM Market Manager ensures market productivity and profit margins. Responsibilities include but are not limited to business development, managing operations processes, planning, and control; executing inspection reports; and selling jobs.
Daily and weekly tasks involved in managing the day-to-day operations of the business include:
- Driving Sales: networking/marketing activities, business development, conducting inspections and closing sales in the local market
- Operations: managing local market personnel and operational systems to achieve maximum efficiency and profitability through the implementation of best practices and standard operating procedures while ensuring excellent communication with our customers
- Market Finances including job audits, A/R, etc.
- Human Resources: hiring, onboarding, training, and developing local market personnel while upholding company values and standards
- Customer Service: resolve local market customer issues and escalate to the State team as necessary
Lead and collaborate with the local team; be willing to give input and receive feedback and build a team environment
- NOTE: Travel will be required for training purposes, particularly in the first month to two months of employment.
