Business Office Manager

Location: Novi, Michigan

Reports To: Executive Director

JOB DESCRIPTION SUMMARY

The Business Office Manager is responsible for the day-to-day functions of the office in accordance with Luminary mission and values. The Business Office Manager will help lead the office as part of the management team and will ensure the office runs smoothly and quality service is delivered. The Business Office Manager will help create lasting impressions, build trust and loyalty with the hospice team, as well as the patients/families and referral sources that we serve.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES

1. Manages the intake/referral process for the hospice. Provides information about Luminary Hospice and provides education on the hospice benefit. Includes verifying insurance information.
2. Assist with ordering of patient equipment, medical supplies and office supplies.
3. Responsible for informing staff of changes and updates related to patient care including referrals, admissions, discharges, visits, schedules. Organizes and plans IDG meeting and workflow.
4. Supports contract management, including annual review of contracts.
5. Processes Accounts Payable/Receivable.
6. Organizes and manages census information and tracking.
7. Assist with the human resources functions, oversee full-cycle recruitment efforts for incoming talent, maintains HR files, tracks renewables, and supports the payroll function.
8. Maintains confidentiality of patient and employee information.
9. Maintains accurate up to date clinical records in accordance with state and federal regulations and Luminary Policy and Procedure.
10. Maintain office and computer equipment, as needed.
11. Answers and manages incoming calls with effective communication skills.
12. Supports the Administrator with Emergency Preparedness planning, activities, and education and helps to keep this plan updated.
13. Participates in ongoing Quality Assessment plan and process.
14. Welcomes and assists guests/visitors.
15. Manages incoming, outgoing and interoffice mail.
16. Ensures timely processing of physician orders, consent documents and patient forms within the EMR.
17. Supports and fosters an environment of support and positivity, staying focused on patient care and the best experience for all team members.
18. Performs other necessary functions/duties as assigned.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job related tasks other than those stated in this description.

POSITION QUALIFICATIONS

1. Bachelor's degree in healthcare administration, business, or a related field is highly preferred.
2. Minimum of 3 - 5 years of experience in a business office or administrative role in healthcare or hospice setting.
3. Demonstrates excellent written, verbal communication skills and strong interpersonal skills.
4. The ability to organize and prioritize many tasks effectively.
5. Proficient in MS Office applications and ability to learn department and job-specific software systems.
6. Demonstrates autonomy, assertiveness, flexibility, and cooperation in performing job responsibilities.
7. The ability to work collaboratively with other members of the team to provide excellent patient care.
8. Associate or bachelor's degree in business administration or related field, preferred.
9. At least one (1) year experience in health care management, preferred.
10. Experience in hospice care operations, preferred.

Luminary Hospice is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate against any applicant or employee based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local laws. We are committed to providing a work environment free from discrimination and harassment, where all individuals are treated with respect and dignity. All employment decisions at Luminary Hospice are based on business needs, job requirements, and individual qualifications.