Field Service Technician - Las Vegas

Department:  Field Operations

Job Status: Full-time

FLSA Status:   Exempt  

Reports To:  Field Service Supervisor

Division:  Mass Transit

Amount of Travel Required: up to 25%

Work Schedule:   M-F

Positions Supervised: 0

Luminator Technology Group is a global leader in technology solutions that increase intelligence, safety, and efficiency for public transit operations. Delivering a universal portfolio of hardware and software solutions through well-known and well-established regional organizations, Luminator is a global company with a small-enterprise approach and commitment to customer success, serving customers in more than 85 countries, and employing nearly 1,000 people worldwide.

We are seeking to fill our full-time Field Service Technician role to join our growing and dynamic Field Operations team where you will be an integral part of the team by providing valuable input as we work toward assessing and implementing goals and mission of the department and Luminator.

The successful Field Service Technician candidate will be responsible for conducting customer service visits, documentation, day-to-day repair, and preventative maintenance for various transit agencies and clients. You will identify and resolve equipment malfunctions, work with manufacturers, or field personnel as necessary to procure replacement parts.

Why Work at Luminator?

Luminator fosters a collaborative work environment that encourages creativity, personal growth, and professional development. We offer a competitive total compensation package, a generous vacation and sick leave plan, plus 10 paid company holidays, and 2 floating holidays. Luminator offers a wide range of benefits, including healthcare, dental, vision, and 401k options. With a commitment to excellence, our company offers the opportunity to make a meaningful impact in a vibrant and supportive workplace, ensuring your career flourishes as our organization grows.

ESSENTIAL FUNCTIONS:

To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Reasonable accommodations are available to qualified individuals with disabilities in performing the essential functions.

• Travel to customer sites to install, troubleshoot, repair, and maintain Luminator products and systems.
• Conduct routine inspections and preventative maintenance to ensure optimal performance of equipment.
• Diagnose technical issues, identify root causes, and implement effective solutions in a timely manner.
• Collaborate with internal teams to escalate complex issues and provide feedback for product improvement.
• Keep accurate records of service activities, including maintenance logs, service reports, and inventory management.
• Provide on-site training to customers on the operation and maintenance of Luminator products and systems.
• Adhere to company safety protocols and procedures while working in various environments.
• Communicate effectively with customers to understand their needs, address concerns, and provide technical support.
• Stay updated on industry trends, technological advancements, and best practices in field service operations.
• Represent the company professionally and maintain a positive relationship with customers at all times.
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QUALIFICATIONS:

The Field Service Technician will be an experienced, operationally oriented professional who can successfully lead as a very hands-on Field Service Technician to scale for additional growth and maximize potential.

This professional will possess:

• At least 2 - 4 years technical experience required.
• High School diploma or equivalent required.
• Associate's or Bachelor's degree and A certification preferred. 
• Proven experience as a field service technician or similar role.
• Proficiency in troubleshooting electrical, mechanical, and electronic systems.
• Strong diagnostic and problem-solving skills with the ability to work independently.
• Excellent communication and interpersonal skills.
• Ability to lift and carry heavy equipment and work in various outdoor conditions.
• Valid driver's license and clean driving record.
• Willingness to travel and work flexible hours, including evenings and weekends if necessary.
• Knowledge of MathWorks, Autodesk AutoCAD, Microsoft Visual Basic, and SCADA software.
• Familiarity with automotive wiring – DC, low voltage, etc.
• Demonstrated ability to read and understand schematics and wiring diagrams
• Expertise with electrical systems, use of voltmeter and other tools
• Skilled in testing and recording voltages
• Skilled in using small tools or hand tools
• Proficiency with Microsoft Office applications; Prior experience with ERP environments and planning in database tools preferred.

ADDITIONAL PRIORITIES:

The Field Service Technician will prioritize and broadly execute the following:

• Ability to take initiative by identifying problems, conceptualizing resolutions, and implementing change along with having attention to detail skills.
• Ability to maintain electronic equipment.
• Ability to review technical documents to plan work.
• Ability to collaborate with other personnel to resolve operational issues.
• Ability to prioritize and manage projects to ensure all deadlines are met.
• Ability to work independently and meet deadlines in a fast-paced team environment.
• Ability to work efficiently and accurately with details and fluctuating work volumes.

Luminator Technology Group intends to provide a safe and drug-free work environment for our customers and our employees. As a condition of employment Luminator Technology Group will require a negative drug screen during the pre-employment process due to working on or with federal contracts.

It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.

The above described responsibilities and requirements are a general guide for the role you are applying for and are not all inclusive of the job requirements.

Luminator Technology Group does not accept staffing agency candidates for our postings.

All positions posted are required to be in office unless otherwise posted.

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