What are the responsibilities and job description for the TECHNICAL APPLICATIONS SPECIALIST - US position at Luminex Corporation?
TECHNICAL APPLICATIONS SPECIALIST - US
Austin, TX 78727, USA * Virtual
Req #2603
Friday, March 24, 2023
Luminex, a DiaSorin Company is seeking dedicated and talented individuals with a proactive and positive 'can-do' attitude to join our team. If changing the diagnostic landscape and revolutionizing patient care sounds like something you would like to be a part of, we invite you to apply today! Together, we can help healthcare providers improve patient outcomes, and tackle the world's most pressing health issues. You can learn more about our values, mission, and vision by visiting our website.
TheTechnical Applications Specialistwill be responsible for receiving complaints and inquiries from customers and partners for all Luminex supported products. Documenting all customer communications, triage complaints as required, and lead investigations for issue resolution. Contributing to the maintenance of the Install Base, Knowledge Management database, and all administrative duties associated with Technical Support. Performing laboratory duties when needed as part of troubleshooting efforts, coordinating with other departments (Business Managers, Field Service and Molecular/Field Applications Support teams, QA, RA and Operations) for customer management and issue resolution. Perform independent data analysis and problem solving.
What you will do
- Demonstrate dedication to high quality customer service
- Ensure customer satisfaction by receiving assay, hardware, and software complaints and inquiries, resolving issues or triaging to the appropriate resource to achieve resolution
- Exercise independent judgment to manage customer complaints and inquiries of diverse scope and complexity
- Responsible for managing workload and scheduling to ensure goals and deadlines are met
- Document all customer calls, emails, and interactions in the call center database
- Perform laboratory experiments in support of product investigations or perform product testing
- Contribute to the Knowledge Management database with the use, creation, and editing of Articles
- Update the customer Install Base per departmental processes
- Coordinate with other departments (Business Managers, Field Service and Molecular/Field Applications Support teams, QA, RA, and Operations) for customer management and issue resolution
- Support Technical Applications Specialists in complaint handling
- Train new employees on processes and procedures, as part of onboarding activities or supplemental product training
- On-call responsibilities for 7x24x365 operations
- Ability to work non-standard hours; limited travel may be required
- Adherence to goals/competencies program to ensure individual and department goals are met
- Other duties as assigned.
Education Qualifications
- Bachelor's Degree Bachelor's degree in Biology, Molecular Biology, or similar discipline with 0-2 years related experience or an equivalent combination of education and related work experience
Experience Qualifications
- Practical experience in a clinical or research laboratory
- Knowledge of laboratory processes and procedures
- Experience working independently in a fast-paced environment with exhibited ability to adjust to rapidly changing priorities
- Customer-facing work experience preferred preferred
Training and Skills
- Experience in a GMP environment an asset
- Experience with ISO, FDA , and/or USDA guidelines an asset
- Experience with Salesforce.com CRM an asset
- Familiarity with CLIA, CAP, and JCAHO requirements are an asset
- Ability to communicate clearly and professionally, in verbal and written format, important
- Ability to work independently and as part of a team
- Fluent in English
Standard Working Conditions
- Travel may be required at least 10% of the time
- Possible exposure to mechanical, biological or chemical hazard
- Work is normally performed in a typical office environment
- Work situations include working in teams and independently; making judgments and decisions
- Support Operation that is on call 7x24x365
- Physical Demands: All positions require standing, stooping, bending, climbing, sitting, kneeling, and lifting at least 10 lbs. Additional physical requirements are listed below:
- Pounds lifted (up to 20lbs)
- Vision (Color) on the job is required frequently
Travel Requirements
- Travel may be required at least 10% of the time
Luminex Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status of an otherwise qualified individual, citizenship status, membership or application for membership in a uniformed service, or any other protected characteristic or category protected by applicable law.
Other details
- Job Family US
- Pay Type Salary
- Austin, TX 78727, USA
- Virtual
Luminex Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, clor, religion, sex, age, gender, sexual orientation, gender identity and/or expression, genetic information, national orgin, disability status of an otherwise qualified individual, citizenship status, or status as a protected Veteran, or any other protected characteristic or category protected by applicable law.
Technical Test Lead - US
Diamondpick -
Austin, TX
US E-Consulting-EP-EERP- EHS Sustainability Specialist Senior
Deloitte US -
Austin, TX
Network Communication Systems Specialist 25H Job at U.S. Army in Cedar Park
U.S. Army -
Cedar, TX